Job purpose

Under the direction of the Slot Floor Supervisor, the incumbent assists in ensuring the operational success of the Slot Department and outstanding guest service is provided to all casino patrons.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Provide superior guest service to casino patrons on the gaming floor.
• Responsible for cash banks issued and tickets.
• Verify, redeem, and validate tickets.
• Assist in the verification and payment of W2G jackpots.
• Make change for players.
• Provide instructions for slot play to guests.
• Promote positive public/employee relations at all times by providing friendly service to players and being available to meet their needs.
• Report any slot machines that are not working and affix an “out of order” card to said machines.
• Maintain a clean and safe area for guests.
• Keep Slot Floor Supervisor informed of all issues pertaining to slot and other electronic gaming devices.
• Maintain confidentiality of all company proprietary information including business processes, customer lists, marketing plans, and any other confidential information.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, performance, and morale.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and company staff.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Ability to obtain a gaming license.
• One (1) year of slot attendant experience in a large (1,500 plus slot devices) casino preferred.
• Demonstrated successful performance in a guest service role.
• Experience servicing large numbers of guests in a public environment.
• Ability to physically navigate the casino floor on an ongoing basis, and perform all functions related to slot machine attendance, guest service including jackpot payouts, service requests, and minor machine repairs.
• Must have solid decision-making, organization, and interpersonal skills. 
• Excellent verbal communication skills are required. 
• The ability to thrive in a fast-paced multi-tasking, hands-on environment. 
• Ability to establish and maintain a positive and professional working relationships with all individuals. 
• Ability to work occasional overtime and irregular hours.