Job purpose

Under the direction of the Beverage Supervisor, the incumbent is responsible for supporting the service of beverages to patrons and cocktail servers in accordance with established policy and procedures on an assigned shift. The bar porter will assist the bartenders, servers, and supervisors to ensure that product and glassware are available and that service areas are maintained.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Responsible for stocking bars with product, glassware, and bar supplies according to established procedures.
• Assist bartender as needed with removal of product containers and dirty glassware.
• Ensure ice, product, glassware and other equipment and supplies are maintained.
• Maintain a high standard of cleanliness in bar areas at all times.
• Perform duties promptly and accurately in a fast-paced environment
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Minimum of six (6) months experience as a bar porter in a high-volume lounge or restaurant environment or experience as a busperson, stocker, or cleaner in a restaurant environment.
• Experience servicing large numbers of guests in a public environment.
• Casino experience preferred.
• Ability to obtain a gaming license.
• Must have solid decision-making, organization, and interpersonal skills. 
• Excellent verbal communication skills are required. 
• The ability to thrive in a fast-paced multi-tasking, hands-on environment. 
• Ability to establish and maintain a positive and professional working relationships with all individuals. 
• Ability to work occasional overtime and irregular hours.