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Desktop Support with Service Now - West Point, VA (Onsite)
Job Description :
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Notes :- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits : Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
Full Time
$46k-57k (estimate)
05/02/2024
05/17/2024
dantatechnologies.com
LAKE SAN MARCOS, CA
25 - 50
2013
AMISHA BODIWALA
<$5M
IT Outsourcing & Consulting
The following is the career advancement route for Desktop Support L1 positions, which can be used as a reference in future career path planning. As a Desktop Support L1, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support L1. You can explore the career advancement for a Desktop Support L1 below and select your interested title to get hiring information.