Daniel Parker - State Farm Agent is Hiring an Office Manager - State Farm Agent Team Member Near Tulsa, OK
Job Description
Job Description
ROLE DESCRIPTION: As an office manager with Daniel Parker Insurance, you equip our agency to continually achieve its goals. You empower the customer service side of our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. Alongside other team members, you create smooth operations to actualize the opportunities offered to our existing customers thru insurance products and financial services. As an organized and detail-oriented professional with Daniel Parker Insurance, your skillset will promote consistency and accuracy, which are the very basis of trust with our customers and for our community. Daniel Parker Insurance is eager to bring aboard your collaborative presence. RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. This can include providing advise regarding inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Ensure existing customer account metrics are reviewed and assessed on a regular and ongoing schedule.
Oversee that the office remains a welcoming and inviting environment that is prepared to successfully meet customer needs and to market relevant products.
QUALIFICATIONS:
Excellent communication skills - written, verbal, and listening
Highly organized and detail-oriented
Experience in customer service required
Experience in managing customer service preferred
Experience in sales preferred
Proactive in problem-solving and finding solutions
Able to work in and manage a team environment
Experience in Windows computer applications
Able to coordinate and collaborate with others to achieve agency goals.
Able to succeed in a fast-paced environment
Currently hold or are able to obtain Property and Casualty License
Currently hold or are able to obtain Life and Health License
Financial licenses (Series 6, 7, 65, 66 etc.) not required, but would be valued.
BENEFITS:
8-5 PM, M-F Schedule
Paid time off (holidays and personal/sick days)
Salary
Commission eligible
Bonus based on performance.
Health benefits - medical, dental, vision
401(k) matching
Group Life policy
Growth potential/opportunities for advancement within my agency