Job Responsibilities

Responsibilities of this position include, but are not limited to, the following.

• Leadership & Strategy : lead and mentor Customer Care Managers, fostering a culture of continuous improvement and customer-centricity mindset
• Define and establish best practices, workflows, and processes to ensure consistent and world-class customer experience.
• Manage a team that responds to customers inquiries, resolves issues, acknowledges feedback and provides outstanding service
• Implement and execute policies and procedures to facilitate a quality customer care experience
• Cross functional collaboration : ensure collaboration with supply chain, finance, pricing, operations for seamless operations
• Improve customer experience by elevating the customer service team
• Establishes performance metrics for customer service representatives
• Promote a culture of customer advocacy within the organization, emphasizing the importance of prioritizing customer needs and satisfaction
• Promote high quality in customer service activities
• Analyse data related to customer delivery performance and drive change within the stakeholders, managing allocation of products when needed.
• Manage department budget
• Travel up to 25%

Background & Skills

• Bachelors Degree; MBA preferred
• 5 years working in a customer facing position
• 5 years of experience in a management level position
• Experience implementing new processes and leading digital transformation projects
• Previous experience working in the manufacturing industry
• Fundamental knowledge in supply chain / logistics
• Excellent communication skills with all levels of the organization
• Effective and solution-oriented problem solving
• Frontline passion to improve the customer experience
• High degree of business acumen

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making.

When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting.

Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

Employee Benefits

We are excited to offer you the following benefits with your employment :

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

Last updated : 2024-03-27