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** Customer Experience Manager**
Requisition ID: 22464 Job Location(s): Tallahassee, FL, US
****Job Description****
Customer Experience Manager serves as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met along with managing a team. This person is also responsible leading other team members driving clarity and decision-making skills. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
****Job Responsibilities****
Responsibilities for this position include, but are not limited to, the following:
Leads drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Drives customers using acquired skills to complete and support the customer experience.
Processes transactions such as sales orders, returns and exchanges.
Must have profitable growth to meet team and individual goals while enabling an excellent customer experience.
Must have the appropriate knowledge and expertise through ongoing learning and self-development.
Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution
Must be able to work in a fast-paced environment with multiple competing tasks and demands.
Strong analytical and critical thinking skills
Must have high level of interpersonal skills and the ability to handle sensitive and confidential situations.
****Background & Skills****
Must have bachelors degree in business or a related major or 15 years of experience in lieu education
Minimum 10 years experience working in a customer facing service role.
Experience leading a team preferred
SAP Experience is required
Must have Technical knowledge working with Industrial application.
Excellent time and project management skills. You're always looking to improve inefficient processes
Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with internal and external customers over the phone
Excellent interpersonal, written, and oral communication skills
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
****Danfoss Engineering Tomorrow****
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founders mindset action speaks louder than words, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
Full Time
$89k-132k (estimate)
05/02/2024
05/15/2024
danfoss.com
STUART, FL
15,000 - 50,000
1974
Private
DANIEL FOSS
$1B - $3B
Durable Manufacturing
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.