The responsibilities of this role include but are not limited to:
Lead Generation

• Networks extensively for leads through business groups, real estate brokers, A&D community, local community organizations and industry organizations.
• Participates in company lead generation programs such as telemarketing, open houses, industry events, zoom calls, etc.; follows up diligently on leads provided by the company.

Selling

• Qualifies leads into potential customers; does thorough need analysis to understand client’s requirements for furniture products and services.
• Makes persuasive presentations to customers on company’s products and services—in person, through written/graphic documentation and electronic means.
• Develops detailed, accurate and professional quotes through own effort or in conjunction with company personnel (designers, customer service representatives, project managers, etc.) and presents these to the customer in a timely manner.
• Works with service departments to develop service contracts to present to customer when complex services are sold or for major projects (installation, design, project management, asset management). 
• Provides accounting department with timely information for any necessary credit checks, or collections related issues.

Sale Implementation

• Is responsible for setting up the sale so that it can be efficiently managed and administered by the dealership, and the dealership operations and business personnel.
• Accepts responsibility for the accuracy of specifications when entering orders themselves, and reviews specifications for obvious errors when done by others (design, for instance); provides complete, accurate and timely sales order (header data, pricing, contract numbers) and work order (site and project parameters, installation schedule) information required for proposal/sales order system.
• Ensures a responsible close of sale by obtaining signed sales orders, terms & conditions, client purchase orders and deposits as required.
• Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and company are satisfied.

Customer/Account Interfaces

• Is available, responsive and timely to customer inquiries, requests for information and/or quotations and problem resolution.
• Provides frequent and regular follow-up contact with customer regarding after sale services and information, including customer satisfaction.
• Conducts a professional, cooperative interface with the customer, the customer’s employees, and the customer’s third party consultants/subcontractors.
• Ensures the customer gets frequent and regular reports on order status, project progress and overall customer activity status.
• Assists accounting in resolving any late receivables or customer credit issues.

Goals and Performance

• Meets monthly, quarterly and yearly sales, margin and new business goals as set by the company and sales manager.
• Provides timely reports on sales forecasts and new leads as required.
• Participates in special sales programs sponsored by the company or in conjunction with the company’s designated furniture manufacturers; attends training sessions as determined by the company.

Contract Furniture Management

• Is knowledgeable of company’s product lines—product features, application, technical capabilities, specifications and resources.
• Has good understanding of contract furniture management at dealer level—account servicing, project management, order preparation, order management, factory interface, delivery & installation, including sale’s role in those processes and procedures.
• Functions as customer advocate for internal order fulfillment performance and service products.
• Has knowledge of office environment issues (ergonomics, technology integration and use, office productivity, etc.) and general business trends.

Background Requirements

• Has a valid driver's license and fully insured vehicle for use in sales activities on a daily basis.
• Minimum of a bachelor’s degree in Business or Sales and Marketing preferred.
• 3-5 years of government sales experience in the federal marketplace.
• Understanding of GSA schedules, basic FAR clauses and federal contract management.
• Ability to calculate math skills to compute margins, gross profit and apply discounts required in quoting.
• Acts in a professional manner in implementing job requirements with courtesy and integrity.

dancker is a leading interior solutions firm that integrates architectural, furniture, and technology solutions as a one-source provider and logistics manager for corporate, education and healthcare facilities. 

Our goal is to help our clients create meaningful spaces that connect people, places, and technology to engage employees and improve organizational performance. With partnerships with over 300 manufacturers, we work with our clients to find the right solutions to create environments that promote greater productivity, collaboration and engagement.

Founded in 1829, dancker is one of country’s oldest privately held companies. With our long history and extensive experience, we help our clients rethink their spaces by maximizing the impact and value of their real estate. dancker conducts business nationally from its headquarters, showroom and logistical facility in Somerville, NJ as well as locations in Capitol Heights, Gaithersburg and Baltimore, MD

We offer an excellent benefits package including: Medical, Dental, Vision, Life, LTD, Health Advocate Services, Flexible Spending Accounts, a 401(K) with a company match, employee profit sharing plan, an employee assistance program, flexible work arrangements and corporate discount programs. Additionally, we offer continuous training and development for our employees, a reward and recognition program, a positive teaming atmosphere, and career advancement. Employees also participate in a variety of community initiatives.

dancker is an Equal Opportunity Employer and encourages minority and female applicants to apply. 

View our website to learn more about dancker or to join our team at www.dancker.com.