Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Sr. Technical Support Engineer role in Beckman Coulter Diagnostics is responsible for providing technical leadership to the programs, leading product customer support for our Clinical IT portfolio by providing escalation management, developing, and executing support strategies, and training field specialists and instructors in support of new product launches.

This position is part of the Global Product Technical Support located in Miami, USA and will be an onsite position. You are required to be onsite minimum of three days a week or more depending on your work assignment and business needs. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of a team of 7 support engineers in the Global Product Technical Support team, and will be reporting to the Senior Manager, Global Product Technical Support. If you thrive in a multifunctional, customer-supporting role and want to work to build a world-class medical device organization—read on.

In this role, you will have the opportunity to:

• Cross-functional teams: Apply expert level knowledge of clinical informatics, Diagnostic Middleware systems from hardware and software perspective and acquire applications knowledge to aid in problem diagnosis. Drive operational and service excellence initiatives. Demonstrate strong communication and collaboration cross functional teams such as service teams globally, PMO, QRA, R&D, etc. and in some cases leading those discussions. Represent Global Technical Support team at cross functional meetings as Voice of service and Voice of Customer. Leads, organizes, and conducts technical projects involving the development of new methods, or processes or products. Collaborate with all key partners to utilize Danaher Business Systems (DBS) for ongoing process improvement.

• On-market Support: Own and manage escalations, coordinating with other internal functions and local service teams to resolve customer/instrument issues in a timely manner. Leads others to solve complex problems and can drive resolution by performing in depth analysis of service data to identify root causes to systemic issues and develop interim mitigations and potential corrective actions. Experience in developing effective support plan, service launch plan, action plan, risk mitigation plan, etc. Effectively lead and engage in the Early Response Team process for product introductions to ensure product success, employing sound project management principles.

• New Product Development: Support Clinical IT portfolio development by leading efforts to acquire technical information regarding product performance, service needs, competitive features, and requirements, to ensure Global Technical Support deliverables are met.

• Documentation: Develop creative and effective support strategies, providing feedback to and drafting product documentation such as, service manuals and installation procedures. Act as the Subject Matter Expert for technical content development and review.

• Training: Responsible for developing and conducting technical training for CIT product lines.

The essential requirements of the job include:

• Bachelor's degree in Biomedical Engineering Science, Information Technology, Medical Technology, Clinical Laboratory Science or related technical field with 5 years of relevant experience in a medical device or related industry. Master's degree in Biomedical Engineering Science, Information Technology, Medical Technology, Clinical Laboratory Science or related technical field with 3 years of experience.

• Strong technical skills and experience with software and infrastructure troubleshooting. Expert in digesting and analyzing data to develop action plan to mitigate systemic issues.

• Strong knowledge of Hospital Laboratory Workflow, IT/Network Infrastructure (LIS, Networking, Server/Client model, Virtual environment). Operational experience with Diagnostics laboratory instrumentation.

• Ability to support the needs and goals of their manager in administrative work such as providing comprehensive and informative reporting, special assignments or projects, management reports or presentations and such

• Must be willing to travel internationally and domestically approximately 10-20%

It would be a plus if you also possess previous experience in:

• Strong background in support or development of Middleware solutions like Normand Remisol, Data Innovation Instrument Manager, Abbott AMS, etc.

• Strong skill in system tools and software including Remote Management Systems, Oracle Business Intelligence Enterprise, Microsoft Office (Outlook, Word, Excel), PowerBi.

• Strong knowledge in data analytics as applied to failure analysis and corrective actions, Medical Device particularly in diagnostics analyzers and automation, ASTM, HL7 protocol and Health informatics, programming languages and concepts, and problem-solving, communication and technical writing.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.