Requisition Title: CONTINUOUS IMPROVEMENT AGENT (COURTS).7071600 - 23002323

Work Locations: DATA SERVICES - 500 Elm St, Ste 6400 - Dallas

Organization: INFO TECH SERVICES

Brief DescriptionThe Continuous Improvement Agent is responsible for streamlining processes and procedures through the increased utilization and adoption of technology throughout the Dallas County Civil & Family Courts. Primary focus will encompass resource and or people management including changes to business processes, systems, and technology, as well as job roles and organizational structure. Responsibilities include identifying process improvement opportunities, implementation of change management strategies and plans that maximize employee adoption and usage. The Continuous Improvement Agent will work to drive increased user adoption, higher ultimate utilization and greater proficiency of processes and systems that impact Dallas County Civil & Family Courts to increase benefit realization, value creation, and ROI through achieved results and outcomes.

Detailed DescriptionIdentify, document, and present process improvement opportunities to key stakeholders for review and or consideration. Create actionable deliverables (communications plan, user adoption plan, coaching plan, training plan, project plan) surrounding the implementation of approved process improvement opportunities. Apply a structured methodology and lead process improvement activities. Define and measure success metrics and monitor change progress. Identify, analyze, and prepare risk mitigation tactics. Performs other duties as assigned.

Job RequirementsEducation and experience equivalent to a Bachelors degree from an accredited college or university in Computer Science, Information Systems, Mathematics, Engineering, or a technical job-related field of study. Three (3) years of experience in applications analysis project involving multiple computer subsystems, including two (2) years of Business Analyst and or project leader/management responsibility. Must have a working knowledge of relational databases and client-server concepts. Experience with Civil, Probate, and Family Justice systems preferred. Knowledge of, and a familiarity with current operating systems, advanced server troubleshooting, basic networking and SQL deployed applications. Experience utilizing Tyler Technologies Odyssey courts case management system is highly desirable. Must pass a background investigation. Required to be on call at all times. “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Standard office environment.

Minimum Salary: 6317.73

Maximum Salary: 7897.17

Currency: US Dollar (USD)