Job Description: Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Maintains all department functions including collections, billing, medical records, and clerical support. Responsible for corresponding with patients in person and on the phone with a friendly, professional attitude. 

Requirements:

1. Education: High school diploma or equivalent. Bilingual preferred.
2. Experience: Clerical experience focused on customer service. Preferred medical office experience.
3. Physical and Mental Requirements: Duties of the position require intermittent walking, sitting, and standing. Some bending, stooping, and reaching is required with the lifting of items up to a weight of 15 pounds.

Essential Responsibilities:

1. Welcomes patients and visitors in a friendly, professional, manner both in-person and on the telephone. 
2. Answers and/or refers inquiries
3. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
4. Enhances revenue by recording and updating financial information and verifying insurance correctly; recording and collecting patient charges; collecting patient balances
5. Maintains patient accounts by obtaining, recording, and updating personal and financial information in the patient’s demographics. 
6. Contributes to team effort by accomplishing related results as needed
7. Maintains vital paperwork for each patient making sure all forms are up to date, and scanned into official electronic medical record
8. Maintains medical record requests; reviews each request and respond appropriately by printing only requested records and mailing, faxing, or sending certified mail.
9. Balance daily transactions and prepare superbills and money for billing department at the end of your workday
10. Maintains communication with physicians, nursing staff, and patients
11. Miscellaneous office duties including filing, copying, and faxing
12. Keep lobby, reception, and your desk area neat and orderly
13. Any other duties as assigned by Clinic Director, Clinic’s Clinical Coordinator, and/or the supervising provider.

 Job Qualifications

1. Maintains confidentiality while working with confidential matters on a daily basis.
2. Provides service direct to patients while maintaining a positive patient relations atmosphere.
3. Interacts with patients, family members, medical staff members and other department managers on a continuous basis.
4. Conducts patient satisfaction surveys as required.
5. Follows safety guidelines and infection control policies for the Hospital District.