Position: Full-Time Operations Administrator

Location: Princeton, NJ

Job Overview:

We are seeking a highly organized and proactive Operations Administrator to join our dynamic team. The ideal candidate will be adept in handling a wide range of administrative and executive support-related tasks, be exceedingly well-organized, and enjoy the administrative challenges of supporting a diverse team. This position will report directly to the Managing Director.

Key Responsibilities:

Program Management:

Create and maintain program codes and records.

Communicate with participants and supervisors of participants with exceptional customer service.

Manage program logistics including participant registration, attendance tracking, awards recording, and program closure.

Interface with hotel partners to secure and plan training space.

Client Support:

Lead queue management, including efficiently managing and converting leads.

Create revenue records and work with our Accounting Manager to handle related payments.

Update and maintain client information in databases.

Deliver exceptional customer service.

LMS (Learning Management System) Organization:

Organize and update course content and materials in the LMS.

Enter and maintain accurate records for organizations, employees, and locations.

Manage digital content including generating survey links, QR codes, and distributing Microsoft Forms for assessments.

Internal Team Support:

Provide Salesforce admin support and assist in updating corporate program participant rosters.

Manage and update email templates, distribute outside territory leads, and send program welcome emails.

Calendar management for client training events.

Assist with various administrative tasks as requested by the team or management.

Office Support:

Organize, maintain, and distribute office supplies to team members.

Curate materials for in-person training delivery.

Send and receive supplies to team members and clients.

Qualifications:

Experience in program management and administrative support.

Exceptional customer service skills and a team-player attitude.

Strong organizational, communication, and interpersonal skills.

Proficiency in Microsoft Office Suite.

Experience with Salesforce CRM software.

Experience in Training and Development and with Learning Management Systems.

Ability to work independently and prioritize tasks in a fast-paced environment.

Ability to innovate systems and improve processes.

Benefits:

• Competitive base salary.
• One (1) remote workday per week.
• Inclusion in team quarterly and annual bonuses.
• Extensive training and guidance on our industry-leading programs.
• Opportunities for professional development and career advancement.
• Health, disability, and life insurance.
• Simple IRA matching after a 2-year qualification period.
• Travel to annual convention and industry events.
• Enrollment in Dale Carnegie core programs (over $10,000 in value).

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Why are you interested in this role?

Ability to Relocate:

• Princeton, NJ 08540: Relocate before starting work (Required)

Work Location: In person