2 Customer Support Associate (FT) Jobs in Williston, VT
Dal-Tile is Hiring a Customer Support Associate (FT) Near Williston, VT
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
- Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
- Responsible for keying in orders, processing faxes and preparation of reports.
- Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Responds to customer needs.
- Participates in special projects and performs additional duties as required.
- High School Diploma or GED equivalency required.
- 1 or more years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred
- showroom experience and design experience would be a plus.
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively. Ability to work in a fast-paced environment.
While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
Job Summary
Full Time
Durable Manufacturing
$36k-45k (estimate)
09/02/2023
05/23/2024
daltile.com
DALLAS, TX
7,500 - 15,000
1947
JOHN TURNER JR
$1B - $3B
Durable Manufacturing
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The job skills required for Customer Support Associate (FT) include Customer Service, Call Center, Problem Solving, Written Communication, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate (FT) positions, which can be used as a reference in future career path planning. As a Customer Support Associate (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate (FT). You can explore the career advancement for a Customer Support Associate (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
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Route and direct customer requests to appropriate personnel.
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Work within various teams to ensure outstanding customer service.
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Support agents can find out which tickets need their attention the most by creating customized ticket views.
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Develop professional relationships with ongoing customers through excellent customer service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
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Listen attentively and actively.
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Take ownership and responsibility.
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Attending training sessions to grow knowledge of products and to develop customer service skills.
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Maintain broad knowledge of customer products and services.
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Step 3: View the best colleges and universities for Customer Support Associate.
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