5 CUSTOMER SERVICE REP II Jobs in Fletcher, NC

SORT BY

SET JOB ALERT

OFF

Details...

CUSTOMER SERVICE REP II - SSC

Mohawk Industries

Fletcher, NC | Full Time

$35k-44k (estimate)

1 Week Ago

CUSTOMER SERVICE REP II

Dal-Tile

Fletcher, NC | Full Time

$35k-43k (estimate)

0 Months Ago

Customer Service Rep (FT)

Daltile

Fletcher, NC | Full Time

$34k-43k (estimate)

1 Month Ago

Customer service rep

Daltile

Fletcher, NC | Full Time

$34k-43k (estimate)

2 Months Ago

CUSTOMER SERVICE REP II - SSC

Dal-Tile

Fletcher, NC | Full Time

$34k-43k (estimate)

2 Months Ago

CUSTOMER SERVICE REP II

Dal-Tile Fletcher, NC

$35k-43k (estimate)

Full Time | Durable Manufacturing 0 Months Ago

Save

Dal-Tile is Hiring a CUSTOMER SERVICE REP II Near Fletcher, NC

Dal-Tile is currently searching for an exceptional Customer Solutions Representative who is ready to provide extraordinary customer service and provide the ultimate Customer Experience, increasing solutions for our customers. The Customer Solutions Rep II is responsible for providing a variety of support, sales, customer service and office administration duties related to servicing external customers. Customer Solutions Representatives provide information to customers via telephone, mail, chat and fax regarding product order status, order inquiry, options for alternative products, delivery status, and coordination of product returns. This position is also a sales focused role and is ideal for someone with previous experience with lead generation and has successfully closed sales opportunities on customer calls.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

Major Function and Scope

Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, inventory inquiries and transportation management to analyze and resolve customer needs.

Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.

Interfaces and provides updates to various teams and leadership including, but not limited to, internal and external customers to address customer inquiries and order issues from order entry to invoice.

Ability to respond to customer needs of medium complexity.

Has attained full proficiency in a specific area of discipline.

Works under moderate supervision of senior leadership in the functional area.

Participates in special projects and performs additional duties as required.

Ability to analyze and interpret data to provide customer solutions.

Demonstrates working relationships with others and contributions to group solutions.

Experience and Knowledge Required

High School Diploma or GED equivalency required

1 or more years customer service or account management experience. Focus on customer account management preferred. Prior manufacturing or flooring industry knowledge is preferred.

Competencies

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong interpersonal relationship building skills. Adept in problem solving skills, can determine root causes of issues while also creating proactive solutions for future issues. Must have an intermediate level of computer skills in Outlook and Excel. Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively. Ability to work in a fast-paced environment.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to sit, use hands to type or answer phones. The associate may walk, stand, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$35k-43k (estimate)

POST DATE

05/28/2023

EXPIRATION DATE

06/09/2024

WEBSITE

daltile.com

HEADQUARTERS

DALLAS, TX

SIZE

7,500 - 15,000

FOUNDED

1947

CEO

JOHN TURNER JR

REVENUE

$1B - $3B

INDUSTRY

Durable Manufacturing

Related Companies

KILN ATTENDANT - C SHIFT

Dal-Tile

Full Time

$51k-64k (estimate)

Just Posted

Outside sales representative

Dal-Tile

Full Time

$80k-108k (estimate)

1 Day Ago

CUSTOMER SERVICE REP II - SSC

Dal-Tile

Full Time

$38k-48k (estimate)

1 Day Ago

The job skills required for CUSTOMER SERVICE REP II include Customer Service, Problem Solving, Futures, Written Communication, Leadership, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE REP II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE REP II. Select any job title you are interested in and start to search job requirements.

Customer Service View Jobs

Problem Solving View Jobs

Futures View Jobs

Written Communication View Jobs

Leadership View Jobs

Coordination View Jobs

For the skill of Customer Service

Cleaner

ABM

Full Time

$27k-35k (estimate)

Just Posted

For the skill of Problem Solving

Machine Maintenance Technician

The Ōnin Group

Full Time

$49k-64k (estimate)

Just Posted

For the skill of Futures

Director of Reimbursement

Impact Solutions

Full Time

$135k-188k (estimate)

Just Posted

The following is the career advancement route for CUSTOMER SERVICE REP II positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REP II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REP II. You can explore the career advancement for a CUSTOMER SERVICE REP II below and select your interested title to get hiring information.