General Purpose:
Lead and support retail employees in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an exceptional shopping experience. Perform a variety of duties including assigning daily tasks and ensuring team members remain on task; observing performance during the shift; making sure shelves are clean, organized and well-stocked; assisting customers and resolving problems; ensuring that all closing checklist items have been completed; monitoring for safety; and communicating with the next shift leader to help prepare him/her to run a successful shift.

Job Duties and Responsibilities:
 Function as the "go to" resource for retail staff while on duty
 Assign tasks to keep the store running smoothly; ensure all tasks are completed by the staff for that day before leaving at night
 Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins)
 Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times, cleanliness/store appearance, service, merchandise availability, signage)
 Assist customers with questions, concerns, or complaints in a professional and positive way; ensure all issues are resolved in a timely manner
 Motivate the team during demanding service periods; provide recognition and constructive feedback throughout the shift as appropriate
 Train and develop new employees; provide coaching for ongoing improvement
 Handle or escalate any store or employee-related issues; document as appropriate for the store manager or store supervisor to review
 Approve refunds
 Get change if needed for the cash drawers
 Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safe is shut and locked
 Make sure a staff member has the receiving room in order and cheese is not left out at night
 Ensure trailer gets opened and closed on time
 Act as a role model in representing the company, the team, and themselves
 Perform any of the duties of the store clerk
 The requirements herein are intended to describe the general nature and level of work performed by employee,