Dainese USA Inc. is seeking a highly motivated and organized After Sales Coordinator to join our team.

Summary: Coordinate and handle claims, repairs, and inquiries for Dainese revenue channels, manage Aftersales Department administrative duties to include communicating quotes to outside channels and invoicing duties as well as support hands on diagnosis, troubleshooting, repacking, and repair of Dainese D-Air products as requested. Hybrid role with minimum of 3 days a week in person.

Duties and Responsibilities: including but not limited to the following. Other duties may be assigned as needed.

1. Receive and process all inbound paid repairs/ and or claims.

2. Invoice and coordinate shipping of outbound repairs/ and or claims.

3. Collaborate with Master Tailor to quote repairs in a timely manner.

4. Communicate repair quotes to Retail, Wholesale, Distributors, Consumer Care.

5. Keep detailed records and a calendar of all repairs.

6. Work hard to ensure that all work orders are processed in a timely manner with excellent communication, following department timelines and communication policies.

7. Organize and keep track of all repair department inventories, spare parts, and supplies in collaboration with other department members.

8. Responds to customer inquiries quickly and consistently within Dainese Guidelines.

9. Processes invoices and collects payments as needed from customer in a prompt and timely manner.

10. Processes Dainese D-Air repack and repair tickets on a timely basis.

11. Processes all Dainese work orders/ paperwork to ensure proper documentation. (B2B- AX)

12. Physically perform repacks and repairs to the highest Dainese Standards.

13. Coordinate the cleaning and conditioning of suits and garments as needed.

14. Provide Feedback to those concerned about the cause of deployment and function of garments.

15. Review repair schedule and follow up on pending claims.

16. Keep accurate files and maintain all Dainese service records in a timely manner.

17. Keeps informed of all Dainese software and product updates.

18. Works closely on CW to ensure all CW alterations are performed in a timely manner.

19. Performs other duties as assigned by supervisor.

20. Help to cover other position within Aftersales/ Warrant and Consumer Care department as needed.

21. Up to 25% of role could be supporting Consumer Care related duties as requested by supervisor.

Qualifications:

To perform this job successfully, individual must be able to perform each essential duty satisfactorily’.

The requirements listed below and representative of the knowledge, skill, and/ or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Two years of related experience or training, or equivalent combination of education and experience.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word & Excel, Office suite, Microsoft AX, Hubspot. Ability to troubleshoot simple computer related issues including dead batteries, faulty on/off switches, broker wires. Basic understanding of simple circuitry and electronics.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate and most of the work is done indoors.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is regularly required to stand for long periods, bend, walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Costa Mesa, CA 92627 (Required)

Ability to Relocate:

• Costa Mesa, CA 92627: Relocate before starting work (Required)

Work Location: Hybrid remote in Costa Mesa, CA 92627