Inside the Role

Plan, manage, and optimize the fulfillment of coach parts from DCNA's global supply base to Aftermarket dealer and end-customer locations.

Provide guidance and support to service partners in addressing customer complaints, managing campaigns and recalls, and ensuring efficient aftermarket operations.

Provides technical advice to customers including commissioning, installing, and testing of products / equipment. Identifies and corrects more complex problems.

May resolve / troubleshoot implementation problems and / or train customers.

We Take Care of Our Team

Position offers a starting salary range of $74,500 - $95,000 USD

Pay offered dependent on knowledge, skills, andexperience.

• Benefits include annual bonus program; 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age;
• starting at 4 weeks paidvacation; 13 calendar holidays; 8 weeks paidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms;

onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans.

What You Drive at DCNA

Advise and support service partners in all parts topics in North America.

Develop and manage first-level support for all spare parts topics in North America.

Analyze customer complaints, write damage and special incident reports, and monitor complaint processing.

Control and manage the service partners in the degeneration of campaigns and recalls, with monthly reporting of status for spare parts related topics.

Collaborate with service personnel from partners and customers on parts topics.

Identify alternative parts to support test repair solutions and installation instructions.

Support sales activities by providing parts-relevant requirements and experience.

Oversee Aftermarket's most impactful supply chains and strategic partners.

Manage supplier performance, account health, and relationships.

Conduct formal supplier engagements, business unit reviews, and on-site assessments.

Participate in process improvements and new supply chain tool development.

Manage critical order processes, responses, and fulfillment to achieve Aftermarket downtime commitments.

Manage customer sales order exceptions, fulfillment, and supplier purchase order exceptions.

Assess inventory balancing opportunities and execute excess and obsolescence decisions.

Develop and utilize dashboards and shortage monitoring reporting tools to minimize supply chain risk.

Pursue supply chain optimization initiatives and liaise with various departments on promotions, new supplier awards, supersessions, and product lifecycle decisions.

Perform other duties as required by Aftermarket needs.

Knowledge You Should Bring

BS / BA AND 2-4 of relevant experience OR 6 years of relevant experience in lieu of degree

Understanding of complex technical products.

Outstanding customer service experience.

Excellent communication, presentation, interpersonal, problem-solving, and organizational skills.

Proficiency in MS Office and typical computer systems.

High level of personal and professional integrity, honesty, and accountability.

Ability to travel regionally and internationally (less than 25%)

Exceptional Candidates Might Have

2 years within the coach or truck spare parts business

Aftermarket automotive industry experience

Fluent in Lean Principles

Direct experience in a manufacturing setting

Background in customer service

Experience with SAP

CDL with P endorsement

LI-CB1 #LI-Onsite

Relocation assistance will be provided to selected candidate if living outside the job location.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Jacksonville, FL US

YOU MAKE US - YOU MAKE THE DIFFERENCE

People are what makes us - everyone makes the difference at Daimler Truck. As one global team, we drive success : from conventional powertrains to the future of sustainable transportation.

We build to solve. Constantly pursuing our goals. Our culture. Our daily life.

It's your impact that makes the difference. Only together, will we achieve more sustainable transportation, reduce our carbon footprint, increase safety on and off the track, develop smarter technology and financial solutions.

All essential, to fulfill our purpose for all who keep the world moving. That's why we rely on each other. We start with listening to your insights, thoughts, and ideas.

Let's unleash our collective potential to build our future, progress together and lead with the long view. Because everything you do has an impact.

It matters. This is what we call impact Culture.

Schedule Type : Onsite

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous.

These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader.

Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services.

Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO / Minorities / Females / Disabled / Veterans

Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369.

For TTY / TDD enabled call 503-745-2137 or toll free 866-355-6935.

Last updated : 2024-05-20