May include :

• Direct management of a team of CSR & HVAC Technicians
• Represent Motili and serve as the point of contact to all Contractors
• Responsible to drive the right behaviors within their team
• Define : As the Contractor Operations Manager, you will have the lead responsibility to define various key aspects of our Contractor Network:
  • Work with Product Management and Sales to understand the required services from the Contractor Network
  • Develop a strategy to quantify and manage the Contractor Network size and capacity.
  • Develop a strategy to improve the costing and bidding of jobs in a way that the Contractor is paid fairly for the value provided
  • Develop a strategy to define quality in a contractor, and the ongoing compliance with quality work
  • Resources required to affectively implement these strategies
• Implement: Once these strategic areas are defined, the Contractor Operations Manager will work with their peers in Operations, Account Management and Product Management to implement these. Key areas of implementation include:
  • Proactive activity to ensure that the network is optimized to support the workload of the Motili customers.
  • Systematic approach to manage the quality of work that Contractors are completing for Motili.
  • Payment structure to the Contractor that incents work to be done in a quality manner, including workmanship, job site conduct and completion of the work on time.
  • Reporting structure that communicates the performance of these activities.
• Lead: The Contractor Operations Manager will have a number of functions that report to them. They will be responsible for providing day to day leadership of the following teams.
  • Contractor Relations Team
  • Bid Desk Team
  • Field QA Staff
• Coordinating and assisting team with daily workload and ensures completion in absence of any team member.
• Recommend process improvements and technological automation of the order entry and fulfilment process

Participate in additional projects to support ongoing business needs.

Nature & Scope:

• Provides direction and guidance
• Ensures work aligns with established objectives and goals

Knowledge & Skills:

• Strong working knowledge of HVAC products and services
• Excellent customer service skills and ability to diffuse negative situations, strong interpersonal & relationship management skills
• Excellent People skills/Leadership skills; ability to develop employee’s skills/knowledge, delegate work, drive engagement, & performance management skills
• Working knowledge of MS Office = Outlook, Excel, Word, PowerPoint
• Effective verbal and written communication skills including business acumen and effective listening skills
• Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis, and interpretation to generate possible solutions & responses to problems
• Effective organizational and time management skills including prioritization skills
• Ability to apply good judgement, decision making skills including strong work ethics & integrity on the job

Experience:

• 5 years of related experience
• 2 years of supplier management
• 2 years in a lead role/leadership experience

Education:

• Bachelor’s Degree preferred

Physical Requirements/Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations.
• The ability to work in an office environment – sitting at a desk for at least 8 hours per day.

Pay Range:

• $58,200.00 - $83,575.00

• The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #ZR1