Position Responsibilities

May include;
Ability to do wave planning (short interval scheduling), tasking functions, order creation
Plan schedules and deadlines to include taking actions to ensure deadlines are met
Provide customer service with LTL carriers we use daily
Ensure daily work load is available and administered to the DC floor for completion
Process LTL, FTL, and pool distribution paperwork error free
RMA shipping & receiving processing
Process vendor returns
Create reports, pivot tables, and charts and import / export data
Alert DC management when defined metrics are not being met
ISL order creation, shipping, receiving within ISL as well
Foresight to anticipate and solve practical problems and resolve issues
Work with Order Services and the Transportation dept. on customer service needs
Train the Logistics clerks as needed
Write work instruction documents with accompanying flow charts
Act as back up for transportation clerk if necessary
Perform all tasking functions with includes anchoring loads in the correct zone
Download and organize outbound load pictures
Overall understanding of all DC functions
Must be knowledgeable in the use of PKMS and MAPICS
Perform additional projects/duties to support ongoing business needs

Nature & Scope

Takes direction from Supervisor and Operations Managers
Train and provide guidance to clerks

MAPICS X-Menu, IM & MPSP access
Power Link access for ITW PO receipts
Mapics issue & receipt capabilities for SWC & SWG Warehouse

Knowledge & Skills

Ability to learn PKMS
Higher MAPICS functionality
Power Link access & knowledge
ISL system access and functional knowledge
Advanced MS office skills (Outlook, Word, Excel, & PowerPoint) & VISIO flow charting
MS Excel skills include creation of pivot tables, charts and import/export data
High attention to detail to ensure accuracy of work
Dependable and work well in a team environment
Ability to plan schedules and deadlines, and take actions with following the schedules
Ability to interact effectively with management, staff and customers
Excellent written/verbal communication and presentation skills
Strong organizational skills with the ability to deal with reprioritize tasks in response to unexpected changes in priorities/requests
Foresight to anticipate and solve practical problems and resolve issues
Ability to listen instructions and execute tasks accordingly

Experience

3 plus years of office support and/or customer service experience preferred
3-5 years working in a large Distribution Control-Logistics environment

WMS experience preferred

Education

High School diploma or GED

Physical Requirements / Work Environment
Must be able to perform essential responsibilities with or without reasonable accommodations
Must be able to lift boxes and/or equipment of up to 25 pounds