Job Purpose: “To turn emotions into memories”, by picking orders and receiving inventory so that product availability for production and sales meets or exceeds their business requirements.

Job Duties and Responsibilities – The Warehouse Associate will be successful by fulfilling the following job responsibilities and values:

1. Prioritizing and Picking Orders for Production Based on Need.
   • Regularly monitors pulling schedule for orders that are ready to pick.
   • Accurately locates, counts, and handles inventory.
   • Utilizes order picker and technology such as barcode scanners to ensure accurate preparation of orders for production.
   • Inspects pieces and boxes for manufacturer defects and damage ensuring Crystal D quality standards are met and upheld.
   • Ensures orders are prioritized based on shipping schedule and production needs by continually communicating with Warehouse Manager and Storekeeper.

1. Receive, Inspect, and Put Away Inbound Shipments
   • Verify packing slips and product against purchase orders to ensure accuracy.
   • Prioritize “hot” items needed to fulfill orders.
   • Enter all products into inventory control software ensuring accuracy of inventory quantities.
   • Inspect for any external damage on inbound shipments, mark the BOL and communicate with the Warehouse Manager and Purchasing.
   • Utilize forklift, pallet jack and order picker to store products so that they are accessible and follow storage guidelines.
   • As directed, continuously optimize product storage to ensure efficient storage.

1. Maintains Organization and Cleanliness of the Warehouse.
   • Follows preventative maintenance schedule for Forklift, Order Picker, and JLG(s) and keep them clean and in good operating condition.
   • Processes packaging and other refuse keeping the warehouse free of any debris.
   • Maintains a clean and orderly workstation with all tools put away at end of shift.
   • Maintains floors in warehouse by routinely sweeping and operating a floor scrubber.
   • Maintains a process of continuous improvement in all warehouse practices and procedures.

3. Performs Other Work Duties as Assigned 

• Proactively anticipates the workload of other warehouse team members and assists them to ensure all warehouse responsibilities are met, on a daily basis.
• Maintains a process of continuous improvement in all warehouse practices and procedures.
• Follows all Crystal D safety guidelines and practices.
• Performs other work as assigned.

Direction and oversight of others: None

Qualification and Skill Requirements:

Prior Experience:

1 year of working in a warehouse or production environment.

Experience with inventory management software preferred. 

Experience with Microsoft Office Suite preferred.

Knowledge Requirements

To be effective, this position requires specific knowledge of warehouse operation and order fulfillment.

High school education or equivalent.

Licenses and Certifications

Clean driving record with DOT Certification or the ability to obtain.

Previous forklift experience preferred.

Work Demands

This position will require moderate work hours beyond the normal workday based on the demands of the business cycle, customer volume of business, and specific sales efforts underway. It has a low demand for tight deadlines except for certain seasonal pressures. This position entails work of a highly seasonal or cyclical nature. This position will experience moderate interruption in work flow. It has a low rate of overnight and day travel.

PHYSICAL DEMANDS:

This position requires:

• Continuous (up to 8 hours per day) bending, pushing, pulling, climbing stairs, reaching, lifting and grasping of product weighing 50 or more pounds.
• Frequent (2 to 5 hours per day) standing and walking.
• Regular (up to 2 hours per day) sitting, talking, and repetitive motion, hand/wrist movement (keyboarding)
• Sensory requirements: Good eyesight, normal hearing, ability to speak clearly and to be understood in the English language.

WORKING CONDITIONS:

• Mostly Indoors in a climate controlled environment and some outdoors. Mostly in a warehouse/production environment.

Work Schedule

This position usually works for eight (8) hours during the period of 7:00 am to 3:45 pm. However, hours of work are flexible and will fluctuate based on the needs of the business and the customers. The job may require a maximum of 5-15 hours of work beyond the normal work schedule depending on work demands. The work hours can vary depending on customer requirements.

Technical Skills

• Uses processes and technology to improve the quality and efficiency of service or production; follows processes well, applies training effectively.
• Can maintain and grow technical knowledge and expertise. Can be accurate, precise and pay attention to detail.
• Can read and write at a high school level.
• Understands and can do basic math.

Core Competencies – Corporate Values

Integrity

• Understands how to speak truthfully.
• Can admit mistakes and then fix them
• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Is able to explain the reasoning behind his/her actions. Accepts responsibility for own actions; 
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests;
• Is able to be reliable, dependable and trustworthy to customers.
• Understands how to play to win with moral soundness.
• Can keep commitments; willingly works extra hours when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Has the ability to follow the letter and the spirit of the law and understands the difference;

Quality

• Can demonstrate an understanding of continuous improvement.
• Knows what it means to be “expert” at his/her work.
• Is able to demonstrate accuracy and thoroughness; looking for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Knows what it means to “sweat the details”.
• Can produce written work that is concise and to the point; with the use of proper etiquette whether for technical writing, grammar, e-mails, or office/client correspondence.
• Possesses original thinking and creativity; Can generate suggestions for improving work;
• Can develop innovative approaches and ideas;
• Knows how to monitor his/her own work and challenge him/herself to improve.
• Knows how to provide products and service that will WOW a customer.
• Can use intuition and reasoning to understand data completely. Grasps the situation. “Gets to the root”.
• Is able to identify and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Knows to avoid waste not just eliminate it.
• Knows the leadership of exceeding expectations

Respect

• Understands the principle embedded in the “Golden Rule”.
• Has the ability to instill positive attitudes, behaviors and confidence in co-workers by communicating caring, compassion, dignity, respect, and a sincere belief that they will succeed, and a readiness to help them to do so.
• Can approach others in a tactful and courteous manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Understands actively listening and can attentively extract content and intention from verbal messages. Comprehending the messages in the feedback received from internal and external customers.
• Can focus on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Is able to speak clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Can balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests;
• Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Can relate well to others by building rapport in the department and the organization. Is patient with fellow associates and other departments within the organization. 

Commitment

• Understands and personalizes the organization’s purpose, vision and values; understands and supports department goals; and is willing to contribute extra effort as needed. Upholds organizational values in his/her work life.
• Has the ability to follow –through with requests from supervisor or customer.
• Is able meet both customer and business requirements, even when faced with obstacles or delays.
• Is willing to endure and persevere through times of testing and challenge, in the hope that positive results will occur.
• Is willing to work to the best of his\her ability.
• Is willing to maximize his\her efforts to assure the company will be profitable.
• Can work in the best interest of the company.
• Understands the importance of being a good steward of company resources.

Passion

• Understands what it means to never give up
• Can always pursue a positive solution
• Knows the difference between having pride and taking pride in his/her work.
• Has and maintains awareness of style, impact, strengths and development needs; being self sufficient and motivated to take action to grow and develop.
• Knows what it means to approach a challenge with “no box” in mind.
• Knows how to always move forward.
• Understands the importance of always doing your best.