Responsible for leading and managing the Public Safety program and the Public Safety Officers for UnityPoint Health to achieve specific quality, safety, security, service and financial goals while providing a safe and secure environment for visitors, patients, physicians and staff. Responsible for managing the Parking Department by coordinating needs and services with DMPA and the Grounds Department to provide a safe, secure environment for patients, visitors, and staff. Oversees the hiring, termination, daily staffing, performance management and staff development while building positive customer relationships and utilizing open communication. Responsible for conducting quality audits with customers and developing improvement strategies for increasing customer satisfaction while maintaining financial goals for each department. Responsible for the Public Safety Department responses to all disaster and/or emergencies, both internal and external, while working in collaboration and cooperation with the administrative staff at UnityPoint Health.

Why UnityPoint Health?

• Commitment to our Team - We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.
• Culture - At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
• Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/

Operational Functions

• Oversees the daily operation of assigned functions for Public Safety and Parking at UPH while utilizing a team-oriented approach to duties and focusing on continuous improvement.
• Practice reflects knowledge of HIPAA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

Leadership

• Demonstrates the ability to meet the department work schedule.
• Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Initiate and maintain a work environment that encourages cooperation, collaboration, positive results and teamwork throughout the UPH organization.

Relationship Building

• Build and maintain effective customer relations with staff, patients, visitors, physicians and administration.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.