Job Title CSR-2 Job Description Summary To resolve physical and computer-based incidents reported by customers or company internal departments at all stages of goods flow, by investigation in conjunction with the department(s) concerned. This role may be assigned to Customer Services (the dedicated support department) or directly to operations. Job description Scope of Activities To carry out some or all of the following activities: Be aware of all incidents reported using the dedicated software, which customers and all departments can use to record an incident and make a service request (service request error, component not received, component lost, etc.) Process requests made by e-ticket or by e-mail to resolve internal or end-customer issues Use SAP (PEA, PGI, PDA, EWM) to conduct analyses, and identify the most appropriate points of contact to conduct more detailed analyses and resolve the incidents concerned Ask multiple departments - often by e-mail - for the information required to resolve incidents Reduce the penalties that may be imposed on the company where incidents result from errors made by our departments Monitor new procedures introduced by departments Maintain communication with operations staff to ensure that internal processes are respected or, in the opposite case, to query non-compliance Ensure you have all the knowledge of departments and logistics flows needed to analyze and resolve issues within the lead times set for incident resolution and closure Ensure you have the ability to use all the information systems operated by all departments, and arrange training, if necessary Join Daher to... Integrate a family group with a long-term vision Make a difference in a developing company Develop new skills thanks to the diversity of your missions Take part in a human and industrial adventure full of challenges Innovate and think outside the box by integrating a stimulating environment Profile and other information related to the position Address and resolve QSE alerts raised by personnel Ensure that your team has the skills required for their jobs (QSE training, accreditations, etc.) Support QSE maturity development in your sector Minimum of years Working hours Full time Salary 35360USD Region Alabama Location Mobile Experience Languages English Creative and entrepreneur, develop your career at the heart of the biggest industrial challenges with Daher! Aircraft manufacturer, industrialist, industrial services provider and logistician, Daher today has approximately 13 000 employees for a turnover of 1.65 billion euros. With its family ownership, Daher has been focused on innovation since its creation in 1863. With locations in 15 countries, in Europe, North America and Asia, Daher designs and develops value-added solutions for its aeronautical and industrial customers and partners.