As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.
Essential General Manager restaurant job duties are listed below:
● Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
● Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
● Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
● Performs restaurant opening and/or closing duties
● Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
● Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
● Completes and maintains all drive-in restaurant employment related records and payroll records
● Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
● Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
● Interview and hire restaurant crew and management team members to achieve proper staffing levels
● Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
● Develop and implement a marketing plan