JOB SUMMARY

The primary duties of the Service Admin are ensuring accurate and timely billing processes. The role requires

strong analytical skills, excellent communication skill, and a keen eye for detail.

The responsibilities of this position include, but are not limited to:

JOB RESPONSIBILITIES

• · Review and Process Work Orders: Review each work order to ensure accuracy and completeness.
• Process workorders by verifying relevant information into the system, such as customer details,
• services provided, materials used, and labor hours.
• · Create Purchase Orders (POs): Generate purchase orders for necessary materials, parts, or equipment
• required to complete the service tasks outlined in the work orders.
• · Customer Service Portals: verifying completion of customer work orders in portals and obtaining
• approval for any required Not to Exceed (NTE) increases for an order.
• · Coordinate with Billing Department: Liaise with the billing department to ensure that all completed
• work orders are accurately invoiced to customers in a timely manner. Attention to detail in data entry,
• updating information in a timely manner throughout the day
• · Maintain Documentation: receive purchase orders in system when invoices arrive, verify charges on
• invoices are correct. Ensure that all documentation is properly uploaded into the work orders.
• · Communicate with Stakeholders: Communicate with technicians, dispatch, and service manager, and
• other relevant stakeholders to clarify work order details, address any issues or concerns
• · Ensure Compliance: Ensure compliance with company policies, procedures, and regulatory
• requirements related to billing
• · Resolve Billing Discrepancies: Investigate and resolve any billing discrepancies or disputes in
• collaboration with the billing department and other relevant parties.
• · Provide administrative support as needed, such as answering phone calls, responding to emails,
• supporting dispatch, and performing other clerical tasks related to service billing operations.
• · Identify opportunities for process improvements and efficiency enhancements within the service billing
• function
• · Investigate billing discrepancies and resolve issues promptly.
• · Analyze billing data to identify errors or inconsistencies and take corrective actions.
• · Collaborate with internal teams to gather necessary information for accurate billing · Verify technician timesheets to ensure accuracy with workorders · Work weekly and daily work order status reports and collaborate with dispatchers and service manager to get workorders completed and billed.

REQUIREMENTS SKILLS & ABILITIES

• Exhibit a professional demeanor, and develop customer relations and superior service ·
• Detail Orientated, multi-tasking abilities · Troubleshooting skills/logical problem-solving skills 
• Strong communication skills - communicating both verbally and written in order to exchange information
• Strong computer skills 
• Good work ethic ·
• Customer service skills and telephone etiquette
• Ability to strategically plan
• Work independently and as a member of a team
• Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)

EDUCATION & EXPERIENCE

• High School Diploma or equivalent
• 1 year experience in working as a service biller

PHYSICAL REQUIREMENTS 

• Work flexible hours · Remaining in a stationary position, often sitting, or standing for prolonged periods
• Occasional movement throughout the workday daily to interact with staff and accomplish tasks.
• Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers. · Light to moderate lifting and carrying.
• Lift up to 50 pounds
• Work primarily in office environment
• Ability to operate office equipment, such as computer, copier, fax machine, and phone.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position