WHO ARE WE?

Come join our dedicated team at Cypress Village, a wonderful place to work! Cypress Village is a 120 acre and wooded lakefront community in Jacksonville close to Ponte Vedra and Jacksonville beaches and is one of Florida’s best kept secrets! You’ll join a team with a strong work ethic, with management and co-workers who want to make a positive impacting our residents’ lives. These extraordinary leaders and role models will help you craft a long, satisfying, and fruitful senior living career at Cypress Village. Today, Cypress Village is one of twelve retirement communities in Florida managed by Life Care Services (LCS), the nation’s leading developer and manager of senior living communities. We continually strive to create an environment of trust and transparency by helping employees find a sense of purpose in their job and achieve their highest potential while providing hospitality to those who work and live at Cypress Village.

YOU ARE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL…

1. Directs daily referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.

2. Ensures compliance with state, federal, and other referral/intake regulatory requirements.

3. Directs the implementation of improved work methods and procedures to ensure clients are admitted in accordance with policy.

4. Establishes and maintains positive working relationships with current and potential referral sources.

5. Maintains comprehensive working knowledge of the organizations’ contractual relationships and ensures that clients are admitted according to contract provisions.

6. Maintains comprehensive working knowledge of Agency resources and assists referral sources in accessing Agency resources should services not be provided.

7. Handles all telephone calls regarding scheduling and coordination of service delivery personnel to meet client scheduling needs.

8. Accepts assignments from the supervisor or designee. a. Schedules personnel b. Contacts individuals assignments and scheduling c. Receives a comprehensive "report" of staffing and service activity from the on-call coordinator

9. Coordinates client requests for service.

a. Accurately completes the master schedules as needed and notifies clients regarding the status of their services

b. Ensures that services are provided by the most qualified person available

c. Notifies clients in a timely fashion if an employee is not available as originally scheduled. Makes every attempt to refill the request

d. Assists in determining client needs and provides general information regarding services

10. Coordinates personnel scheduling requests as able.

a. Accurately records employee availability and coordinates availability with service requests

b. Notifies personnel in a timely fashion if the client cancels a request. Makes every attempt to reschedule agency personnel on another assignment

c. Contacts personnel, as needed, to request availability to work

d. Maintains an accurate telephone log of all communications with agency personnel

11. Consults with the care coordinator or supervisor for clinical and administrative issues.

a. Clients needing initial or emergency assessments

b. Inability to fill a critical shift

c. Client complaints unable to be resolved

d. Service delivery personnel complaints or issues unable to be resolved

e. Clinical issues or problems needing the attention of a nurse

12. Provides "on-call report" to the supervisor each evening

a. Reports status of assignments given by the supervisor that day

b. Reports service requests received during office hours and the status of the requests

c. Reports information received from or about personnel including: i. Availability received (dates, times, etc.) ii. Changes in personnel status (active, inactive, part-time, etc.) iii. Changes in personnel addresses, phone numbers, etc. iv. Problems in scheduling or actions requiring disciplinary action

Any other information which might be useful to the supervisor in providing quality services to clients

HOSPITALITY FOCUS:

The Agency fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees and guests warmly, by name and with a smile.

2. We treat everyone with courteous respect.

3. We strive to anticipate resident, employee and guest needs and act accordingly.

4. We listen and respond enthusiastically in a timely manner.

5. We hold ourselves and one another accountable.

6. We embrace and value our differences.

7. We make residents, employees and guests feel important.

8. We ask “Is there anything else I can do for you?”

9. We maintain high levels of professionalism, both in conduct and appearance, at all times.

10. We pay attention to details.

WE VALUE OUR EMPLOYEES AND SHOW APPRECIATION THROUGH…

• · Scholarships and Educational Assistance Programs, because we value the development of our team members and promoting from within.
• · Extraordinary Reward Points, because we value recognizing and appreciating our employees for their hard work.
• · Our comprehensive benefits, because we value health and wellness for you and your family.
• · Various Employee-led Committees, because we value employee engagement and making your voice heard.
• · A Free and Confidential Employee Assistance Program because we understand that life happens.
• · Paid Training, Paid Time Off, and Paid Holidays.
• · Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, (401)K Retirement
• · Cypress Village has partnered with Daily Pay to give our team members control over accessing their paycheck on their own schedule. Ask us about how this benefit supports your financial wellbeing today!