1 IT Field Support Technician Job in West Point, VA
Cynet Systems is Hiring an IT Field Support Technician Near West Point, VA
- As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness.
- This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.
- The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department.
- The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network ( Date and voice), and Servers.
- Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
- Hands on experience with Service now, Imaging, reimaging Windows Operating system for Desktop, Laptops.
- Safely move equipment point to point using wheeled carts and vehicles.
- IMACD & Asset Inventory experience.
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications.
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone).
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshooting.
- Working knowledge of Microsoft Active Directory and GPO.
- Strong customer service skills and Strong troubleshooting skills.
- Significant, demonstrated experience with Microsoft Windows operating systems.
- Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98.
- Servers: 2012, 2008 r2, 2008, 2003, 2000 and Functionally capable with Apple OS X.
- Advanced troubleshooting skills with hard drive encryption software.
- Advanced level skills in the Microsoft Office Suite.
- Word, Excel, PowerPoint, Outlook configuration issues with Exchange.
- Strong client-side remote access troubleshooting skills.
- Demonstrate strong skills supporting printers in an enterprise environment.
- Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
- Strong software installation and support skills.
- Disciplined, systematic problem solving skills required.
Job Summary
Full Time
IT Outsourcing & Consulting
$45k-55k (estimate)
05/18/2024
10/09/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for IT Field Support Technician include Troubleshooting, Customer Service, Operating System, Installation, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Field Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Field Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Field Support Technician positions, which can be used as a reference in future career path planning. As an IT Field Support Technician, it can be promoted into senior positions as a PC Maintenance Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Field Support Technician. You can explore the career advancement for an IT Field Support Technician below and select your interested title to get hiring information.
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