Contractor | IT Outsourcing & Consulting10 Months Ago
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Cynet Systems is Hiring a Remote Credit And Collections Analyst - Remote / Telecommute
Job Description: Responsibilities:
Must be able to prioritize work to achieve or exceed stated collection metrics.
Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.
Ensres timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
Proactively contact customers concerning collections of past due receivables.
Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
Responsible for developing and maintaining business relationships with customers (contractors and owners) and Sales Office personnel.
Monitors assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program.
Recommends changes to existing program where warranted; exceptions are corrected and/or brought to the attention of Management.
Prepares and recommends over line approval requests.
Responsible for account reconciliation and identifying and tagging disputed items within assigned portfolios.
Tracking and ensuring timely clearing of these disputed items is required.
Initiates and maintains follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.
Compiles all information necessary to comply with and complete reporting in a timely and effective manner.
Follows up on legal documentation required for a given customer account.
Manage risk management for accounts & projects with a given level of authority once training is completed.
Complete waivers of lien as required to obtain payment from customer.
Running credit reports and calling for credit references as needed.
Make decisions to hold and release orders based on credit line exposures and risk determination.
Create work out plans for financially distress customers that mitigate loss exposure.
Maintains open communication and good working relationships with Manager and fellow teammates to ensure fulfillment of the Credit Americas goals and objectives.
As required, perform all other related functions and projects as assigned.
Demonstrated proficiency in financial analysis and credit recommendations ensuring compliance with company credit policies.
Maintain additional high profile portfolios in additional to standard assigned portfolios.
Participate in special projects and UAT testing scenarios as assigned, developing key relationships with internal stakeholders.
Compile reports, as directed, for special project and portfolio performance to management; providing analytical support in an accurate and timely manner.
Provide additional guidance and direction to teammates in execution of department goals in team environment.
Position Requirements:
BS/BA in Finance, Accounting, or other Business degree.
Equivalent work experience would be possible alternative.
Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants and customers.
Must exhibit a solid professional business image with a team-player attitude.
Ability to negotiate and effectively communicate judgment decisions required.
Excellent written and oral communication skills required.
Must be detail-oriented and organized.
PC literacy required including Microsoft office tools (Excel, etc.).
Strong customer service and general office experience preferred.
Related work experiences with risk analysis and receivable collection a plus.