CTEC is looking for qualified candidates to fill an open Senior Business Analyst- Salesforce Product owner for one of our federal agency clients in Washington DC.

Description-

• Working within an Agile Scrum team, facilitate stakeholder meetings, perform the engagement role, and leverage knowledge of the Salesforce platform to recommend how best to enable customer business processes within the platform in collaboration with technical team members.
• Perform analysis of business issues, provide recommendations for possible solutions, work with Business users and IT project teams to drive decision making and define requirements for product development, ensuring that business needs and IT controls are being met.
• Complete Use Cases and User Stories to guide product development efforts, working closely with the development team to ensure successful implementation.
• Act as the product owner, gathering and prioritizing client requirements to create and maintain a clear and detailed product backlog. Ensure that each user story aligns with the client's strategic business goals.
• Work closely with business stakeholders and clients to understand their unique challenges, operational workflows, and customer experience objectives. Translate these insights into actionable user stories and features.
• Collaborate with stakeholders at various levels to gather feedback, provide updates, and ensure alignment between the product vision and business objectives.
• Documenting workflows and processes based on business requirements
• Perform analysis of compliance vulnerabilities, work with IT and Business teams to eliminate vulnerabilities, support internal and external audit related activities.
• Communicate project status and escalate issues as needed.
• Facilitate Product Backlog Items (PBI) review and estimation sessions with the project team.
• Provide technical review and validation of requirements.

Minimum Requirements

• 3 years of experience working with business processes, business analysis.
• 3 years of hands-on experience as a Business Analyst, Project Manager, Salesforce Consultant, and/or Salesforce Administrator.
• Experience in product ownership/project leadership roles with current salesforce experience
• Ability to map business process, flows, and data models
• Experience creating functional and technical documentation
• Ability to communicate technically complex concepts in easy-to-understand terms
• Ability to communicate effectively and clearly with both technical and non-technical staff
• Ability to focus on details to create a reliable and accurate work product
• Experience establishing, documenting, and maintaining procedures and processes
• High attention to quality and detail, along with strong organization and communication skills.
• Ability to obtain/hold a Federal security clearance

Preferred Experience

• Salesforce Certified Administrator and/or Business Analyst
• Experience with the following Salesforce clouds: Industries (Public Sector), Sales Cloud, Experience Cloud, Education Cloud, and CRM Analytics

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Cybermedia Technologies management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.

Please note: Candidate(s) will be required to go through pre-employment screening.

Cybermedia Technologies, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/D/V)