CWS Purpose: “Enhancing Lives the CWS Way” CWS Values: Honoring Our Word Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently. Ethical Dealings are Paramount Do the right thing all the time, every time. Be open and honest in all situations, especially when it’s difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors. A Respect for People Treat others the way you want to be treated. Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy — search for the truth and be intentionally slow to understand. Requirement for Profitability and Sustainability Bring value to our employees, residents and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented. A Demand for Excellence with a Sense of Urgency Be intentional. Be accurate. Be timely. CARE. Go above and beyond. Get after it. Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer. What’s Your Purpose? Enhance | Serve | Resolve What You Will Do The Assistant Maintenance Director is a combination of both hands-on maintenance and customer service. While you enjoy the hands-on work of completing service requests, it is your unparalleled leadership that sets your performance apart. Your maintenance, construction or general labor background provides you the skills to handle maintenance tasks, while your customer service skills ensure CWS residents are beyond satisfied. CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis. Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities. What Your Day Consists Of Assist with leading maintenance team Prepare make-ready apartments Complete service requests Maintain inventory and shop organization Perform common area maintenance Participate in preventative maintenance program Participate in resident satisfaction programs Communicate with customer, residents, investors, vendors, leadership, and CWS team members Participate in the CWS Risk Management Program and Safety Programs What You Bring To Us High School diploma or GED (preferred) Yardi software experience (preferred) EPA, HVAC I & II, CPO and local certifications (required) Minimum 1-2 years previous full-time work experience in apartment maintenance or a trade that requires basic knowledge of electricity, plumbing, carpentry, painting, and HVAC (required) Apartment maintenance (preferred) Possess a valid driver’s license and current automobile insurance (required) Own a basic set of hand tools (required) Able to read service requests, schedules, and regularly converse with team members, residents, and vendors in English Basic computer skills Able to adhere to set and variable work schedule, including weekends and emergencies as required Able to adhere to company policies, procedures, and practices Able to establish and maintain effective working relationships Able to maintain a professional and ethical atmosphere Possess supervisory/managerial skills Able to perform work responsibilities at locations other than “home” property Able to travel within major metropolitan areas and may be required to attend company functions in other cities Able to respond to emergency calls outside of normal business hours Who We Are We are honored to be recognized as a multi-award winning organization, including one of the Best Places to Work in Multifamily Housing. At CWS, we recognize these awards are won because our greatest asset is our people. CWS’ competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond. At the heart of CWS is our volunteer program, BRIDGE. This program was designed to provide employees with the opportunity to give back to their local communities through volunteerism and community involvement. BRIDGE is employee-directed, affording each the opportunity to find their own passion within their community. What We Do Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of “Enhancing Lives the CWS Way!” What We Believe Through “Enhancing Lives the CWS Way,” our five core values we embody are: Honoring Our Word, Ethical Dealings are Paramount, A Respect for People, Requirement for Profitability and Sustainability, A Demand for Excellence with a Sense of Urgency.