TITLE: Pharmacy Technician FLSA: Nonexempt

GENERAL SUMMARY:

Work as part of the Pharmacy Team to ensure that each customer has a superior shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values

ESSENTIAL FUNCTION:

Customer Service

• Greet each customer in a courteous and professional manner
• Assist all pharmacy and front store customers with their questions and concerns
• Request additional help when needed to maximize customer satisfaction
• Maintain customer/patient confidentiality according to HIPAA and company standards
• Answer telephone timely and with appropriate greeting

Operations

• Comply with all federal and state laws, rules and regulations
• Comply with CVS policy and procedures at all times
• Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
• Communicate with all healthcare professionals when permissible and according to state law
• Access, input and retrieve information to/from the computer
• Maintain prescription prioritization throughout prescription processing
• Resolve Third Party rejections and complete any manual claim forms
• Process prescriptions o Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions

• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures o Complete Prescription Pick-Up Log, validate customer address o Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)

• Perform all register transactions, in adherence of CVS policy and procedures o This includes cash, check and charge transactions o Bag merchandise upon completion of sale

• Retrieve and file prescriptions appropriately according to State and Federal Law
• Participate in all required store operational meetings
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Stand for extended periods of time

Inventory Management

• Maintain in-stock by ensuring all inventory management policies and procedures are followed
• Utilize appropriate report(s) to maintain replenishment
• Pull outdated, damaged and recalled merchandise and prepare for return
• Assist with putting away drug orders (except CIIs) as permitted by law

Human Resources

• Support scheduling activities according to the needs of the business and workflow model
• Complete all required training and compliance programs within designated timeframe

MARGINAL FUNCTIONS:

• Assist front store operations when needed
• Communicate with field management and the Customer Support Center regarding any required reporting

Job Type: Part-time

Schedule:

• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Pharmacy Technician Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• Pharmacy Technician Certification (Preferred)
• PTCB Certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person