Job Description
Store Team Members play a meaningful role within the CVS Health family. At CVS Health, we’re shaping the future of health care for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person’s unique healthcare needs. Join our team of thousands as we positively impact millions…one customer at a time.
The Store Team Member position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.
This is a seasonal position staffing our stores with a starting rate of $17.00 an hour. All employees receive a 30% discount on CVS brand merchandise and a 20% discount on all other eligible merchandise.
Essential Functions:
· Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
· Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
· Accurately operating a cash register - handling cash, checks and credit card transactions with precision while following company policies and procedures
· Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
· Supporting opening and closing store activities, when needed
· Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
· Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
·Embracing and advocating for new CVS services and loyalty
Pay Range
The typical pay range for this role is:
Minimum: 15.00
Maximum: 19.00
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
Must be at least 16 years of age
· Ability to complete the following tasks:
· Operate a cash register including cash transactions, checks, charges
· Follow company policies and procedures regarding cash register performance
· Request additional help when needed to increase customer satisfaction
· Greet each customer using the eye’s, hi’s and always help and assist customers with their questions, problems and complaints
· Price merchandise utilizing price guns
· Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping
· Stock shelves
· Complete price changes: document counts, utilize price guns
· Answer the telephone using the appropriate greeting
· Process photofinishing orders
· Maintain check-out area: fill register supplies, bags; wipe counter tops
· Issue rainchecks when requested
· React to potential shoplifters following company guidelines
· Maintain customer/patient confidentiality
· Maintain card department: order, stock, inventory, signing
· Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system) Reset departments/end caps following POGs
· Display and sign weekly, promotional, and seasonal merchandise
· Prepare damages: document counts and item numbers, seal trays
· In-store signing, including shelves, displays, dump baskets, windows, ceiling
· Assist Pharmacy personnel when needed
· Complete minor in-store repairs i.e., carriage poles, change light bulbs
· Work out reserve stock
· Assist customers with large purchases (taking out to vehicle)
· Unload and load trays/cases - 35 pound maximum to a height of 4 feet
· Move trays/cases from one location to another
Preferred Qualifications
Previous retail experience
Education
High school diploma or equivalent preferred
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.