Overview

Min Rate = $18.44 / Max Rate = $26.74 *Placement is in accordance with the Collective Bargaining Units Agreement.

Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice's EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to speciality practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified.

Responsibilities

• Respond to customer needs to the best of my ability, to eliminate return calls from the customer or other clinic staff.
• Provide accurately spelled, detailed messages and notes to providers, nurses and staff when appropriate, in a timely manner.
• Transfer calls to appropriate person as needed.
• Minimize time callers are on hold to less than 5 minutes.

• Review medical necessity codes to ensure they are correct for ordered tests and labs.
• Verify all services have been entered into EMR.
• Enter charges into billing system.

Qualifications

As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.