Department: Veteran and Military Connected Services

Location: College-Wide

Reports To: CW Director, Veteran and Military Connected Services

Recruitment Type: External/Internal

Requisition ID: req4979

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: Standard College Hours. Potential for minimal exceptions.

Number of Openings: 1

Job Description:

SUMMARY

Provides and coordinates services for veteran and military connected students. Services encompass federal, state, and local programs that support veteran and military-connected students. Ensures programs comply with College and governmental regulations
DUTIES ANDRESPONSIBILITIES

• Develops, coordinates, implements and evaluates processes and services in conjunction with Collegewide Director, Veterans & Military Connected Services
• Reviews student applications and credentials, and processes documentation as required to certify eligible veteran and military connected students
• Establishes and maintains all appropriate files
• Provides support to students and assists with the recruitment and retention of new students in conjunction with other Veteran and Military Connected Services team members
• May attend and facilitates information events for populations interested in College programs
• Maintains internal and external information and reporting systems to support and facilitate the operations of the specialized student groups including but not limited to VA Enrollment Manager, Ohio Department of Education, as well as information pertaining to specific programs such as Ohio National Guard Scholarship
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction

*denotes essential function

QUALIFICATIONS

REQUIRED

• Bachelor’s degree
• Minimum of two (2) years progressive student services/special programs experience in an educational institution.
• Excellent verbal and written communications skills.
• Excellent organizational skills.
• Skills in keyboarding, basic math and grammar, and standard level word processing (MS Word) and spreadsheet applications (MS Excel).Ability to use virtual meeting platforms to communicate with students.
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
• Must have sensitivity to respond appropriately to the needs of a diverse population.

PERFERRED

• Master’s degree
• Database Management and presentation software skills
• Banner navigation experience

WORKINGCONDITIONS/PHYSICAL DEMANDS
Must be able to occasionally stand; and lift up to ten (10) pounds unassisted. Must be able to frequently sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Special vision requirements include ability to adjust focus. Must be able to work in an environment with a moderate noise level. This position is responsible for job duties across the college and will split time between more than one campus as a regular assignment.
Disclaimer: This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.

Special Note: This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 09. Full time (1199/SEIU) bargaining unit employees at Cuyahoga Community College
will be considered first for vacant positions.
Target Hiring Salary: $54,269

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.