At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Position Title: VP, FCC Fraud Risk Manager Report to Manager: Financial Crimes Compliance Director Department: Financial Crimes Compliance (Fraud Prevention & Investigations Team) Work Location: West Reading or Malvern (Hybrid – Mon, Tues, Thurs) Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: The VP, Financial Crimes Compliance Fraud Risk Manager is responsible for the leadership, support, and on-going development of the Fraud Prevention and Investigation (FPI) team. The role is critical to executing the Bank’s strategy for addressing fraud prevention, detection, investigations, analysis, and reporting leveraging experience as well as industry and law enforcement relationships. This person is responsible for leading and managing the fraud risk management program which includes all transactional and document related fraud, working fraud alerts, researching fraud activity and the reporting and escalation of fraud trends. In addition, they will collaborate and partner with various lines of business to minimize and mitigate fraud risk for the business and our clients. Demonstrate subject matter expertise in methods of financial crime, and all fraud mitigation methods, activities, and controls across all payment and access channels. Ensure appropriate fraud management controls and monitoring processes are in place, including key performance indicators, fraud analysis framework, and reporting. Assess the fraud risks faced by the Bank through the implementation of a fraud risk assessment and prevention process. Ensure appropriate action plan is in place to address weaknesses and mitigate fraud risk. Continuously research and stay abreast of industry best practices including identification of new threats and mitigations strategies. Coordinating sourcing of new team members, as needed, including job definitions, sourcing in concert with PXT or outside recruiters, interviews, and evaluations, and hiring recommendations. Lead, coach and develop a team of direct reports. Perform annual staffing analysis and issue staffing recommendations to the Director of Financial Crimes Compliance. Participate in, and execute, ongoing fraud risk assessments within operational business units. Monitor areas of perceived potential risk and assess the materiality of risks. Create reporting on a regular basis and present to the management level committees, as required. Coordinate with Internal Partners to address high-level fraud events. Responsible for the development and maintenance of FPI departmental policies and procedures. What do you need? CFE or similar certification Knowledge and awareness of current fraud trends across all fraud risk typologies Prior experience in either a first or second line of defense fraud risk role. Thorough knowledge of banking systems and controls. Strong risk management skills and the ability to identify risk. Good understanding of industry fraud prevention and investigation Leadership skills for a constantly changing fraud environment and competing priorities. Excellent people-management, verbal communication and inter-personal skills Excellent oral and written communications skills Creativity and willingness to take the initiative. Technology Skills: Microsoft Office Suite Experience with Verafin, Actimize or similar fraud monitoring tools Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow. If you don't see an opportunity that fits your experience, please apply here for general consideration. Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas. Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.” Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.