Overview

CVP seeks an IT Support Specialist to administer and support desktop, server, network, and cloud infrastructure components for our corporate office in Washington, DC. This is a user-facing role providing direct support to remote staff. The professional in this role will work with a strong and motivated IT team to optimize processes and deliver superlative services. The IT Support Specialist will support project teams with infrastructure, software, and tools administration. The hours are core day business hours.

Imagine the impact you will make with CVP, founded in 2003, an award-winning business and next-gen technology consulting company that helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise. You will thrive in a culture focused on success for clients and employees alike. Our employee programs include comprehensive onboarding, extensive training, a formal mentor program, robust affinity groups, and social activities, all aligned with CVP’s culture of teamwork, excellence, respect, and flexibility.

Responsibilities

• Respond to trouble tickets and other support requests from end users.
• Support on-call rotation for a ticket based system during core business hours (non-24hr).
• Communicate clearly with users of varying technical abilities.
• Initiate and complete onboarding and termination processes.
• Complete operating system and application software patches and administration.
• Troubleshoot and resolve LAN, WAN, and other infrastructure issues.
• Manage user accounts, both on-prem and cloud based.

Qualifications

• Must be eligible to obtain a government security clearance, should it be needed in the future.
• Technical Associate Degree in Computer Science or Information Systems.
• Strong customer service and customer satisfaction skills.
• Willing to be on camera and on audio to support end users and staff.
• Demonstrated knowledge and experience with the following:
  • Windows 10/11.
  • PC hardware support.
  • Office 365.
  • Windows Server 2016/2019.
  • Active Directory.
• Ability to send and receive FedEx hardware packages.
• Ability to lift up to 50 pounds and transport hardware.

Desired Skills

• AzureAD management.
• Mac OS support.
• Amazon Web Services.
• IT Certifications such as Microsoft, A or Security .
• Dell Latitude laptop support.
• Familiarity with Firewalls and other security technology.
• Scripting/Powershell.

Location: Remote/work from home four days a week, onsite one day a week in Washington, DC. 

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation and build a healthy, safe, and equitable world—a future we call What’s Next. 

What do we do? We do work that matters like advancing mental and behavioral health, streamlining immigration, and improving access and outcomes for underserved populations including Veterans, people experiencing homelessness, and rural American residents.

How do we do it? Our team of industry experts deliver integrated, innovative solutions in Healthcare Research & Technology, Digital Transformation, Data Science, Cybersecurity, Marketing Communications & Change Management, and Strategy & Transformation. 

Why do we do it? Our core values define the CVP culture, guide our decisions, and enable our client-focused mission. We’re relentlessly focused on making a difference and building What’s Next for our clients and their customers. 

We believe diversity, equity, and inclusion are essential components of our individual and collective success, and our commitment to hiring and supporting Veterans has earned us three HIRE Vets gold medallions. Join us to start or advance your career with a mission-focused firm transforming healthcare, enhancing security, and making government work better. 

Customer Value Partners, LLC is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.