Custom Management Group helps membership associations, societies, foundations and nonprofit consortia grow by providing smart and effective solutions in membership management, technology, conference planning, financial management, and governance.

The Manager, Membership Services and Meetings position is ideal for a smart, detail-oriented, extremely organized problem-solver with strong computer and project management skills and the ability to work independently.

Responsible for client member relations and meeting support.

Functional area: Membership Services and Meeting Support

Reports to: Executive Directors/Program Directors

Assists/Coordinates with: Directors, Accountant

Essential Job Functions:

• Maintain client filing and membership database records
• Serve as main point of contact for client member inquiries
• Respond to or route email, faxes, and telephone calls to appropriate client staff, committee chairs and Board members
• Adhere to the standards for membership as defined by the client bylaws
• Read all client publications including newsletters, brochures, announcements, as well as information posted on association websites, and be prepared to respond to questions about the information in those materials
• Provide oversight of and backup for data entry and payment processing (e.g., batching, refunds, undesignated payments)
• Ensure accurate data entry of client forms, such as member applications, dues renewals and meeting registrations
• Provide logistical and programming support for meetings (e.g., assist with speaker communications, coordinate volunteers, manage onsite registration)
• Manage committee and special interest group meeting scheduling
• Provide client committee and special interest group support as needed
• Work on special projects as assigned by Program/Executive Director
• Export/report data from client databases as requested
• Provide support for client Regional Chapters

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Proficiency in email communications
• Proficiency in internet navigation and research
• Proficiency in Zoom
• Comfortable with learning new technology systems

Soft Skills

• Ability to manage multiple projects and tasks simultaneously
• Effective oral and written communication skills
• Excellent organizational skills
• Exceptional customer service, active listening, and verbal/written communication skills with a calm and professional phone voice/demeanor
• Strong problem-solving skills
• Ability to recognize inefficiencies and make recommendations for improvements
• Strong attention to detail
• Ability to work independently as well as in a team environment
• Ability to work in an environment in which deadlines change frequently
• Ability to work hours necessary to complete assignments in a timely manner
• Ability to travel periodically
• Ability to identify customers’ needs, clarify information, research issues, and provide solutions

Education

• High School Education required
• College Education preferred

Experience

• Entry-level office experience preferred

Compensation

• Position is full time, exempt
• Salary Range: $43,000-$48,000 (commensurate with experience)
• Benefits: Health Insurance, Dental Insurance, Life Insurance, 401K (Roth and Traditional), unlimited PTO, hybrid/remote work, and more

Please include cover letter and résumé with application. Applications without cover letter will not be reviewed.

Job Type: Full-time

Pay: $43,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Charlottesville, VA 22911