1 COBRA Administrator Job in Cincinnati, OH
Custom Design Benefits is Hiring a Remote COBRA Administrator
COBRA Administrator
Custom Design Benefits is the Cincinnati area’s largest independent, full-service Third Party
Administrator (TPA) of self-funded health benefit plans.
Custom Design Benefits is big on creating a collaborative workplace that encourages,
recognizes and celebrates their employees while also providing great benefits including:
- Medical, Dental and Vision Insurance
- Primary Care and generic prescriptions with no co-pay
- Short & Long Term Disability
- Life Insurance
- Paid Time Off
- Nine Paid Holidays
- Competitive match 401(K)
- A fun work environment that promotes work/life balance and process improvement
- Professional Development
- Quarterly bonuses
- Tuition reimbursement
The COBRA Administrator is responsible for processing all COBRA related functions as
participants are termed from their healthcare providers, and maintaining client set up and
relationships.
Responsibilities:
- Maintain high levels of customer service to the client and their members, as well as co-
- Upon notification from employer, process all terminations in system adhering to
- Generate and mail QE (Qualifying Event) letters to terminated employees within 14 days
- Post all COBRA payments received to the appropriate accounts
- Display high levels of quality that is measurable through random quality audits
- Responsible for new client implementations, with timely follow through from start to finish
- Manage client rate renewals accurately and timely
- Work the COBRA@CustomDesignBenefits.com email box to appropriately distribute
- Work personal email box to appropriately handle requests and respond within two hours
- Work voicemail box to appropriately handle requests and respond within two hours
- Be an expert on subject matter pertaining to rules and regulations of COBRA or have
- Work email to appropriately distribute communication for processing
- Respond to email and voicemail within two hours
- Own the integrity of their client base in the CRM platform
- Manage client expectations
- Electronically file all client-related paperwork in appropriate location
- Create and send adhoc reports to clients
Other duties as assigned
Requirements:
- Communication skills – verbal and written
- Interpersonal skills
- Ability to handle difficult situations and work under pressure
- Problem solving skills
- Decision making skills
- Organizational skills
- Strong customer focus and sense of urgency
- Ability to handle a variety of activities at the same time
- Processing system - understand program and research issues with our vendor as
- Microsoft Outlook, Access, Excel and Word
- Ability to prioritize work
Fundamentals: 1. Take Care of our Clients; 2. Get the Facts; 3. Honor Commitments; 4.
Deliver Results; 5. Own It; 6. Work Smart; 7. Be a Fanatic about Response Time; 8. Get Clear
on Expectations
StrengthsFinder: Achiever-E; Consistency-E; Empathy-R; Responsibility-E; Strategic-S;
Adaptability-R; Analytical-S; Arranger-E; Deliberative-E; Relator-R
Custom Design Benefits is an Equal Opportunity Employer
Job Summary
Full Time
Insurance
$42k-53k (estimate)
03/11/2023
06/06/2024
customdesignbenefits.com
CINCINNATI, OH
50 - 100
1991
Private
M STEVEN CHAPEL
<$5M
Insurance
Related Companies
About Custom Design Benefits
Custom Design Benefits provides custom benefits packages such as health, dental and other insurance products to employers and employees.
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