Custom Comfort Mattress locally manufactures and sells handcrafted, high-quality mattresses made with natural materials and traditional, lasting craftsmanship.

We create genuine, welcoming, customer-focused experiences with the mission of helping our customers get their best sleep each night.

Custom Comfort Mattress was founded in 1986 and continues to run as a privately held family-owned business. The company’s manufacturing facility is in Orange County, CA. We operate eight retail showrooms: six in Orange County and two in Los Angeles County.

$500 Sign On Bonus paid after 60 days of continued employment.

The ideal Candidate will be able to demonstrate the following:

• Serve clients and designers in a branded, friendly, proactive, and efficient manner with appropriate and timely follow-ups as necessary.
• Ability to listen, engage, and connect with people.
• Establish the Custom Comfort brand and presence in Los Angeles and the surrounding areas.
• Build and maintain an extensive knowledge base of similar local businesses to include designers.
• Commit to achieving and maintaining high professional standards in the areas of showroom sales performance, customer service, visual presentation, inventory management, facility maintenance, & the general atmosphere of a quality showroom.
• Ability to multitask and prioritize. Provide superior customer service and quality showroom experience.
• Consistently operate with a drive for meeting & exceeding customer’s expectations.
• Effectively suggest the best products based on the customer’s interests.
• Ability to resolve and manage customer concerns.
• Represent the brand well by demonstrating and modeling exceptional customer service standards.
• Effectively educate the customer on the brand’s unique features & benefits.
• Understand the importance of conversation and consistently closing the sale.
• Assist the management team in ensuring the store is properly merchandised

Achieves Results:

• Meets all personal targets (rep. driven traffic, MCR, RPM & Revenue) exceeding some; consistently pushes self for results.
• Understands the importance of meeting personal targets (rep. driven traffic, discount %, MCR, RPM & Revenue) and is willing to help others when asked.
• Plans and prioritizes tasks effectively.
• Thinks creatively to identify new ways to reach goals.
• Accomplishes assigned tasks and takes initiative to complete tasks not assigned.
• Encourages others and creates an atmosphere of friendly competition.
• Works independently to complete tasks with little direction.

QUALIFICATIONS:

• Must be (18) years of age or older due to safety and security issues and responsibilities associated with company assets.
• A minimum of five (5) years of retail sales experience is required.
• Prior customer service experience is required.
• Availability for evening, weekend, and holiday shifts. Saturdays are our busiest days.
• Experience with the interior design industry or high-end products is an advantage.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with others.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively.
• Excellent interpersonal, communication, and presentation skills.
• Proven ability to drive sales results.
• Strong written and verbal communication skills.