Job Title
Room Attendant
Job Description Summary
Responsible for maintaining a high standard of cleanliness for all guest rooms, Room attendants will have a positive and friendly demeanor towards all, providing excellent service to Guest Facility guests and overall representing C&W in a professional manner.
Job Description
QUALIFICATIONS
Essential:

• Ability to communicate with fellow team members and guests.
• Physically able to work 8-hour shifts cleaning up to 13 rooms per shift.
• Thorough knowledge of hotel services and facilities.
• Must have professional image; ensuring to be always in uniform and that uniforms are clean and presentable.
• Represents the hotel and neighborhood in a professional manner.
• Ability to always display a pleasant demeanor with both guests and fellow team members.
• Ability to work together as a team, working to benefit the whole hotel and not just a single department. Effectively communicates all needs and information to the on duty supervisor as needed.
• Must be flexible with scheduling and available to work weekends and holidays.
• Must be at work on time and ready for all scheduled shifts.
• Must demonstrate strong organizational skills and attention to detail.
• Able to work well independently with little supervision.
• Must be thorough in completing all tasks, following all procedures and not taking shortcuts.
• Ability to work under pressure and in a fast-paced environment.
• Keeps work area clean, organized and always presentable.
• Ability to maintain confidentiality and security of all guests and general Guest Facility information

DAILY JOB FUNCTIONS:

• Sign out keys with supervisor and fill out appropriate information in the Key Log.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements to ensure all chemicals are correctly labeled.
• Clean guest rooms in order of importance outlined by supervisory staff.
• Stock cart with the appropriate supplies for the day's work load.
• Clean assigned guest rooms.
• Empty trash containers.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower/tub walls, shower curtain, hair dryer and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Remove dirty bed linen and make up bed with clean linen.
• Discard dirty terry and linen down the linen chute.
• Dust and polish all furniture, including high surfaces and ledges.
• Ensure all furniture is in good condition and correctly positioned.
• Open all drawers/doors in checkout rooms and remove items left by guest. Dust inside.
• Check under bed(s) and furniture for debris and remove if present.
• Inspect condition of all furniture and carpet for tears, rips or stains: report any damages to on duty supervisors.
• Dust pictures, frames, and mirrors.
• Clean all lamps and light switches, check for proper working order.
• Remove dust, spots and smears from windows, ledges and frames.
• Remove dust on drapes weekly and realign to correct position daily.
• Remove dust, dirt, marks and fingerprints from entrance door(s) and clean base of door and door handles.
• Ensure presence of fire safety and DND sign. Inspect condition and replace as needed.
• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Ensure it is in working order.
• Remove dust, stains and marks from all baseboards, ledges and corners.
• Vacuum/sweep/mop floor in guest room.
• Spray room with deodorizer.
• Update status of rooms cleaned via telephone interface.
• Return master keys and record in the Key Log.
• Assist guest requests and complaints to the best of your ability and report any escalated situations to the supervisor for further service recovery.

KEY COMPETENCIES
1. Organization Skills
2. Flexibility
3. Detail Oriented
4. Thoroughness
5. Results Oriented
IMPORTANT EDUCATION
•High school diploma or GED is preferred
IMPORTANT EXPERIENCE
•Some hotel guest room cleaning experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
•Follows both oral and written instructions
•Follows through and carries out work orders
•Reliable, thorough, observant, organized, flexible and courteous
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
•Must have ability to stoop, stand, climb, frequently lift a minimum of 50 lbs. of equipment (pumps, tools, ladders) and safely install rigging/lifting devices
•Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine
•Involves movement between departments, floors, and properties to facilitate work
•Ability to speak clearly so others can understand you
•Ability to read and understand information presented orally and in writing
•Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $15.00 - $26.30
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.