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Customer Success Representative
Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team!
About Us:
With headquarters in Miami and Chicago, USA, we're not just a company; we're trendsetters in performance marketing, sales, and E-commerce. If you're a motivated, hardworking professional ready to reach new heights, we want you on our team!
Our Brands:
KeySmart 🗝️
Statik ⚡
Floatie Kings 🦩
Create Custom Molds
Customer Success for Floatie Kings!
Check out our Floatie Kings brand at FloatieKings.com - where the fun never ends!
Responsibilities:
Approach existing clients through telephone, email, and social media to understand and meet their needs.
Demonstrate strong interpersonal skills, consistently providing superior customer service.
Collaborate effectively with cross-functional teams (Operations, Design, Factory) to achieve objectives in a participative and proactive style.
Prepare presentations and other documentation required for customers.
Requirements:
Must be fluent in English and available to work during 9:00-18:00 EST time.
Proven work experience in Sales or Project Management.
Excellent communication skills.
Ability to deliver projects and answer inquiries on time.
Knowledge of dealing with numbers for budget calculations.
Our success is built on long-term relationships, evident in our remarkable 96% retention rate. We are proud of our three fast-growing brands, distinguished by purpose and high quality. Our commitment to excellence extends to our world-class team, comprised of the industry's most talented professionals. In this fast-paced environment, you'll have the opportunity to contribute, learn, and grow. Come be a part of something extraordinary!
Discover the Difference: Building Brands with Purpose and Quality.
Full Time
$102k-144k (estimate)
05/09/2024
07/07/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.