Description

Currey Ingram Academy is currently accepting applications for a full-time Network Support Engineer starting 6/1/2024. This is a 12-month, 40 hour per week position based on campus in Brentwood, TN.

Responsibilities:

• Respond to support tickets and walk-up requests in a prompt, courteous manner.
• Provision Chromebooks, MacBook Airs, iPads, and Accounts for users. 
• Troubleshoot problems related to authentication, permissions, network configuration, and user education.
• Explain complex technical concepts to a variety of learners.
• Set up and train on event audio-visual needs and facility capabilities.
• Document procedures, solutions, and infrastructure.
• Assist the Director of Information Technology with complex tasks.
• Troubleshoot user connectivity problems and escalate as needed.
• Assist with network device configuration and basic maintenance like patching and updates.
• Stay up-to-date on industry trends and technologies.
• Provide first-line support for network infrastructure and user connectivity.
• Automate routine network tasks whenever possible.
• Contribute to improving network security and efficiency.

Knowledge, Skills, Abilities: 

• MacOS Management 
• iOS / iPadOS Management 
• ChromeOS Management 
• Google Admin 
• Network Administration 
• Content Filtering and/or Proxy 
• Troubleshooting, Repair, and Setup of physical connections for Ethernet.
• Printer Management and Troubleshooting
• VOIP Systems
• Audio and Video mixing and switching systems
• FileMaker Pro Server
• Mosyle or similar MDM and Package Management solution
• 3D Printing

Qualifications:

• An Associate’s degree in IT or a related field preferred
• Relevant field experience

If you are interested in this position, please complete the online application on our website: https://www.curreyingram.org/about/careers.