Administrative and customer relations position responsible for responding, by phone or email, to Sales Representative, Distributor and Customer’s requests, concerns and/or complaints.

• Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments, outside Sales Representatives and multiple channels of distribution.
• Promotes organizations products and services.
• Must thoroughly understand company’s products and their applications. 
• Work is performed under moderate supervision.

Qualifications

• Detail oriented with strong process, organizational and oral/written communication skills including virtual and electronic communication.
• Prior experience and/or willingness to work with team members that are not co-located.
• Familiarity with SAP, Power BI and SalesforceA two-year college degree or an equivalent combination of education and experience is required.
• Two ( ) years of business experience with significant exposure to Customer Service is preferred.
• A certain degree of creativity and latitude required.
• Relies on limited experience and judgment to plan and accomplish goals.
• Excellent telephone and communication skills are a must.
• Must be computer literate. Excel and Word a plus.

 Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This hourly rate is $20-$23/hour. 

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast…learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other
• We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
  1. Quarterly company all employee meetings
  2. Management and Leadership development
  3. Initiatives and special projects with executive leadership exposure
  4. Access to top-notch learning courses through LinkedIn Learning
  5. Regular manager check-ins to drive performance and career growth

Our more standard benefits

• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Additional information:

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com