Curiox Biosystems, a dynamic and rapidly growing life science company, is at the forefront of revolutionizing cellular and molecular assays. Renowned for our wide suite of products that cater to various lab sizes, we are a beacon of innovation in the field. Our flagship Laminar Wash™ systems, used by over 300 research facilities globally, bring a novel approach to cell processing, eliminating the need for centrifugation. This technology not only ensures superior data consistency but also significantly reduces labor-intensive workflows, empowering scientists to focus on groundbreaking research and value-added activities. As we expand our team, we seek passionate individuals eager to contribute to a company that’s reshaping scientific discovery and improving the workflow of researchers worldwide.

Essential Functions

• Perform installations, preventive maintenance, and corrective maintenance service on all Curiox systems. Provide support to the FAS and FSE members worldwide by responding to their request in a timely and efficient manner and perform occasional on-site (US, EMEAI, APAC) support as needed.
• In collaboration with FAS, FSE and Sales staff worldwide, ensure ticketing system is up to date and is accurately reflected with customer information in HubSpot.
• Analyze and repair defective instruments returned from the field and produce failure analysis report.
• Schedules Preventative Maintenance through HubSpot.
• Provide excellent customer support by providing customers with training and technical support for installed instruments.
• Maintain knowledge of all instruments and applications.
• Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system.
• Serves as point person for worldwide maintenance questions and/or issues.
• Provide feedback with design change in conjunction with R&D, Operations, and production.
• Performs other duties as assigned. 

Qualifications

• A minimum of 3 years’ experience working with, maintaining, and repairing mechanical systems involving fluidics and electronics.
• A minimum of 3 years’ experience working with integrated robotic systems, robotic arms/plate handlers, and automation workflow scheduling software.
• Experience scripting methods on OEM robotic systems is a must.
• Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems.
• Excellent verbal and written communication skills(Korean/English)
• Ability to solve challenging problems in a fast-paced work environment.
• Self-motivated and directed, with keen attention to detail, strong work ethic and initiative.
• Ability to work independently, and as part of a group, to accomplish individual and team objectives.
• Ability to work in a fast-paced, dynamic, start-up environment, including flexibility with schedule and function.
• Demonstrated organizational skills; ability to handle multiple priorities.
• Technical proficiency in instrumentation and electronics.
• Ability to effectively communicate with employees worldwide.
• Expected travel up to approximately 50%, including some overnight travel. 

Curiox offers excellent benefits and a friendly work environment. If you are passionate about driving innovation in the field of cell biology and are ready to take on a leadership role in FSE, we encourage you to apply.

Curiox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.