The Dispensary Manager ensures that the dispensary operations comply with the State Regulations and internally approved Standard Operating Procedures (SOP’s). The Dispensary Manager collaborates with the Senior Retail Leaders to develop, document, and implement practices, policies, and strategies that support performance and results-driven culture.

Essential Duties and Responsibilities

• Maintains the highest level of presentation, customer service, and compassion to all patients
• Responsible for managing the dispensary department in a manner that supports the organizations' mission
• Provide departmental leadership to assure that all departmental operations such as admissions, patient consulting, product dispensing, cash management, inventory management, inventory auditing, outreach, marketing, and ordering are functioning with integrity and in the most cost-efficient, compassionate, and compliant manner
• Performing monthly, quarterly, and annual sales reviews and provide suggestions for improvement to the Executive Director
• Responsible for ensuring vigilance, adherence, and departmental compliance with the Medical Use of Marijuana Program and HIPPA regulations, including but not limited to confidentiality, training, patient record keeping, submissions of reports, preparation of policies and procedures, acting as a departmental contact person for regulators and law enforcement personnel
• Reviewing, maintaining, and updating all departmental SOP’s and assuring that any changes are communicated to employees and the most recent SOP versions are available 24/7 for planned and unplanned audits by regulators and organization management
• Overseeing and ensuring cash management procedures are followed including, transacting, opening, closing, depositing, reporting, maintaining, and reconciling cash with all departmental SOP’s

Compliance

• Practice policies and procedures related to the protection of personal and sensitive data must be adhered to at all times
• Assists senior leadership in adhering to all regulatory licenses and processing of renewals
• Responsible for leading and complying with planned and unplanned quarterly audits/inspections

Inventory Control and Management

• Creating new product and price points for our products
• Ensuring proper management of pre-packaged inventory and inventory movement between the vault and dispensing stations
• Overseeing and ensuring nightly audits & 30-day audits are conducted in conjunction with all departments
• Responsible for organizing regular meetings with suppliers to optimize discounts and achieve the best pricing in the market

Marketing and Outreach

• Organize and lead guest tours and maintaining relationships within our local communities
• Responsible for ongoing education and outreach programs
• Responsible for maintaining all social media content in a professional way that portrays a best in class company image
• Coordinate on the success of promotions, coupon and recommend future promotions and sales
• Measure customer satisfaction through surveys and interviews
• Responsible for the preparation of content for all educational materials and presentations

Human Resources

• Records Retention
• Accountable for resolving day to day employee benefits administration issue
• Planning & coordination of staff meetings and company-sponsored events

Education and/or Experience

• Bachelors Degree in business, management, or related areas
• Experience working in a fast-paced environment; 5-7 years in a progressively responsible retail experience, including at least three years in a management position
• Proficient computing skills; MSWord, Outlook, Excel
• Innate desire to achieve success and a work ethic to match
• Ability to critically think and problem solve without direction
• High level of integrity
• Must be at least 21 years of age
• Subject to background check per state cannabis regulations