Associate Director (Financial Aid Manager)

Job ID

28102

Location

Hostos Community College

Full/Part Time

Full-Time

Regular/Temporary

Regular

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POSITION DETAILS

The City University of New York (CUNY), the nation's largest public urban university system, is seeking a passionate and dedicated Associate Director to join the Financial Aid team at Hostos Community College. The mission of Hostos is to offer access to higher education leading to intellectual growth and socioeconomic mobility through the development of linguistic, mathematical, technological, and critical thinking proficiencies needed for lifelong learning and for educational and career success. The Office of Financial Aid at Hostos Community College carries out this mission by eliminating financial barriers for access to higher education and delivering a transparent understanding of financial aid programs, options and eligibility with strict adherence to city, state, and federal student aid regulations.

Reporting to the Director of Financial Aid, the successful candidate will serve as the Associate Director and represent the Director at internal and external meetings, committees, workshops, etc. The Associate Director of Financial Aid may manage crucial programs such as Title IV Recalculation (R2T4), Direct Loans, Federal Work-Study, or Satisfactory Academic Progress (SAP) – with meticulous attention to detail and accuracy. The Associate Director will also serve as a dedicated backup, stepping in to support other program areas as needed and be responsible for the following duties, in addition to the CUNY Title Overview:

• Manages the day-to-day operations of the Financial Aid Office: This includes staffing, scheduling and an emphasis on customer service to provide expert guidance and counseling to students and their families on all aspects of financial aid, from application and award to disbursements and appeals (including special circumstances, professional judgments).

• Develops and implements strategies to increase awareness of financial aid resources; collaborates with academic advisors, faculty, and other administrators to create targeted outreach campaigns to prevent underutilization of financial aid.

• Manages a team of financial aid staff: Fosters a positive, accountable, and inclusive, service-centered culture of continuous improvement, provide training and professional development opportunities in an environment that values, supports, and empowers individual & collective team members.

• Ensures compliance with federal, state and University financial aid regulations: Stays current on ever-changing regulations and implements updates effectively to maintain program integrity and accuracy.

• Analyzes data and prepares reports: Monitors student financial aid trends, program effectiveness, budget adherence, enrollment impact, and presents findings to senior staff for informed decision-making.

• Manages software systems such as COD, CPS, NSLDS, HESC, CUNYfirst and Campus Logic to ensure accurate and timely financial aid administration.

• Essential duties require on-campus presence.

QUALIFICATIONS

­Bachelor's Degree and six years' related experience required.

The following qualifications are preferred:

• Experience in financial aid administration at the higher education level

• Possess the character and ability to work collaboratively with diverse student populations and community partners

• A demonstrated track record of success in team leadership and managing financial aid programs

• Proficient knowledge of federal Title IV and NYS financial aid statutes, regulations, practices, and resources

• Excellent written, verbal and interpersonal communication skills

• Commitment to social justice and addressing economic disparities in education

• Excellent attention to detail and organizational skills

• Flexible scheduling during peak business and available to work evening and weekend hours.

• Strong working knowledge and understanding of PeopleSoft or CUNYfirst web-based navigation and writing extensive reports via SQL and/or PS Query

• Some work experience with, and/or willingness to learn & lead programs with federal regulations such as R2T4 calculations, Federal Work Study, Direct Loans, or Satisfactory Academic Progress

• Working knowledge of Microsoft Office 365 including Word, Excel, Forms, Teams, Access and PowerPoint

CUNY TITLE OVERVIEW

Plans, develops and implements financial aid policies and processes in accordance with Federal, State and University standards.

• Manages financial aid activities and represents the office at on-campus and off-campus meetings and forums

• Manages day-to day administrative and systems operations for optimal efficiency and customer service; manages special processes such as Return of Title IV Aid

• Provides comprehensive financial counseling to parents and students

• Implements all necessary processes to support financial aid application, awarding and delivery cycles

• Oversees the coordination of financial aid activities with those of other College and University offices

• Implements and maintains web based services

• Performs related duties as assigned.

Job Title Name: Financial Aid Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

--Revised--

$76,395 - $96,602; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Applicants must apply online by accessing the CUNY careers page at www.cuny.edu and navigating to the following: "Employment" Search Job Postings"

Please submit resume and cover letter.

CLOSING DATE

Open until filled with review of applications to begin March 25, 2024

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.