Are you passionate about making a positive impact on people's lives through exceptional dental care? Are you an organized, compassionate, and customer-focused individual who thrives in a fast-paced environment? If so, we have an exciting opportunity for you to join our dental practice as a Front Office Coordinator!

About Us: We believe that a visit to the dentist should be a comfortable and stress-free experience. We are a dedicated team of dental professionals committed to providing the highest quality of care to our patients. Our mission is to create beautiful smiles while ensuring our patients' overall well-being. As the Dental Front Office Coordinator, you will play a pivotal role in shaping our patients' experiences and building lasting relationships.

Position Overview: You will be the face of our practice, and the first step our office takes to deliver exceptional customer service. Your primary responsibility will be to create a warm, welcoming, and supportive atmosphere for our patients. You will be the first point of contact for our patients, ensuring that their visit starts with a smile and leaves them feeling valued and cared for.

Key Responsibilities:

Patient-Centric Approach: Upholding our commitment to patient experience, you will ensure that every patient receives personalized attention and care from the moment they walk through our doors until the end of their appointment.

Appointment Scheduling and Coordination: You will oversee the appointment scheduling process to optimize efficiency while accommodating patients' needs and preferences. Your attention to detail will ensure smooth operations and minimal wait times.

Clear Communication: Effectively communicate with patients, dental staff, and management to convey essential information, treatment plans, and financial options in a clear and empathetic manner.

Financial Management: You will assist in discussing financial arrangements and options with patients to help them make informed decisions about their treatment plans.

Patient Feedback and Satisfaction: Proactively gather patient feedback to identify areas for improvement and implement strategies to enhance patient satisfaction continually.

Qualifications:

• Experience: Previous experience in dental front office or related customer service roles is preferred.
• Communication Skills: Excellent verbal and written communication skills with the ability to communicate compassionately and professionally with patients and staff.
• Organizational Skills: Strong organizational skills with a keen eye for detail, ensuring a smooth and efficient workflow.
• Empathy and Compassion: A genuine passion for providing compassionate care to patients, making them feel comfortable and supported during their dental visits.
• Leadership Abilities: Proven leadership skills with the ability to inspire and mentor a team towards delivering outstanding patient experiences.
• Technology Proficiency: Comfortable with dental software and computer systems for appointment scheduling, patient records, and billing.
• Adaptability: Ability to adapt quickly to changing situations and prioritize tasks in a dynamic dental practice environment.

Benefits:We offer a competitive salary and benefits package, including a retirement plan, dental benefits, paid time off, and opportunities for professional development. You'll also have the chance to work in a positive and collaborative team environment where your contributions are valued and recognized.

Join us in our mission to make dental visits a source of happiness for our patients, providing them with healthy and beautiful smiles that last a lifetime.

How to Apply:If you're excited about the opportunity to be a part of our patient-focused team, please submit your resume and a cover letter outlining your qualifications and passion for patient experience. We can't wait to hear from you!

Equal Opportunity Employer:We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 32 per week

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Retirement plan

Healthcare setting:

• Dental office

Schedule:

• No nights
• No weekends

Experience:

• Dental: 1 year (Preferred)

Ability to Relocate:

• Silver Spring, MD 20910: Relocate before starting work (Required)

Work Location: In person