Cumberland Village seeks a Guest Service Supervisor, full time, Monday through Friday, days and must have past customer service experience! Apply Today!
The Guest Services Supervisor oversees Customer Service, Recreation - Entertainment, the Gift Shop, and Salon Services; supervises Guest Services Department staff, receptionists, and volunteers. This individual is a member of the nursing center interdisciplinary and management team. The Guest Services Supervisor listens to what customers want, advocates for their quality of life, maintains flexibility to meet the needs of a variety of customers, and delivers on the small but important requests.

We also offer voluntary insurances such as:

• Pet Insurance
• Term and Whole Life Insurance
• Short-term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Position Highlights

• Ensures a meaningful Guest Services program for all guests that includes creative, intellectual, physical, service, social, and spiritual individual, and group opportunities each week based on the customer's needs, interests, abilities, preferences, treatment plans and goals.
• Works with center staff to resolve guest concerns
• Manages the monthly and annual customer satisfaction survey process within the facility and is responsible for the facility's customer satisfaction scores and response rates.
• Supervises the guest discharge follow-up process and ensures that discharged guests are contacted within 72 hours after discharge.
• Coordinates the Partner Program to ensure successful transition of new guests into nursing center life, including ensuring that rooms are ready for new Admissions, obtaining preference and choice profile from the guest and/or family; and getting to know new guests within 48 hours of admission.