This role is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.

Responsibilities

• Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly
• Use the OEM questionnaires and attach document to the RO
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Investigate progress of vehicle repairs and contact customer with status changes / promise time if required. Use service notes to record updates
• Input all vehicle data into the work order electronically and required paperwork
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assist customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Oversee and manage the service center’s scheduling and workflow
• Inform customers of changes in service or when their vehicle is ready to be picked up
• Close ROs
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up
• Obtain customer signature on the repair order and provide customer a copy of the repair order
• Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process. Ability to open repair orders under warranty or customer pay status

No state income tax. What does this mean? Work hard and earn more. Take advantage of a great place to work and great place to live today.

Qualifications

• Minimum 3 years technical experience in medium/heavy duty truck industry
• Service Advisor experience in a dealership environment is a plus
• Mechanical aptitude and possess a high degree of technical knowledge
• Conducts oneself in a professional manner
• Must be familiar with warranty guidelines and processes
• Excellent customer service skills internally and externally
• Team player with a strong sense of commitment to the customer
• Self motivated with excellent written & verbal communication, organizational, and multi-tasking abilities
• Superior problem-solving skills and consistent flexiblity while managing attention to detail

As a family and veteran-owned International Truck dealer group, we pride ourselves on offering a fun, empowering, customer-first culture with huge growth opportunities! If you’re looking to start a Career, Cumberland offers a Career Path- not just a job, we provide a SAFE and positive work environment per our core values: HONOR, READINESS, VICTORY, LOYALTY and TEAMWORK.

Benefits We Offer Our Employees

• Work-life Balance / Mentorship Programs / Internship Programs
• 8 Paid Holidays / Paid Birthday Off /
• Paid Time Off (PTO) / Vacation / $500 Employee Referral
• Paid Training / Certification Reimbursement
• 401-K with Employer Match thru Fidelity / Medical / Voluntary Vision & Dental
• Life and AD&D Benefits & supplemental Life / Short-Term Disability / Voluntary Long-Term Disability
• Wellness Program- earn money by walking / Access to Teladoc – 24/7/365 digital access to doctors

Core Brand Promise

Access to Technology – Along with an unwavering commitment to provide the highest level of service possible, we must make technology available to our customers that enhances and personalizes their experience and makes them want to come back. This includes simplifying self-service elements as well as automated processes.

Continuous Improvement – Today’s customers expect their brands to constantly strive to make their decisions and daily lives less complicated than before. By constantly refining processes and customer interaction, we are more likely to foster a closer and deeper working relationship with customers, increasing our chances of winning their appreciation and dedication.

Flawless Execution – From answering the phone to closing a deal, the smoother and more seamless everything feels to the customer, the more they become attached. Flawless execution is more than just responding to customer needs; it’s also about anticipating and addressing needs they don’t know they have. Flawless execution builds value in the brand and confidence in the hearts and minds of customers.

Your Journey Begins Here

Proudly, Cumberland International Trucks was named the 2017 and 2018 Dealer of the Yearby Navistar,as well as 2020 and 2022 Top Company for Women to Work For in Transportation by Women In Trucking Association.

EOE: Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.