Job Description

Job Opening – Cumberland County Aging & Community Services

(An Equal Opportunity Employer)

General Information

County Job Title: Lead Human Services Case Manager

Location: Aging & Community Services Office – Protective Services

Employment Type: Full Time, Exempt, 37.5 hours per week, Monday – Friday - 8:00 am – 4:30 pm

Compensation: C43 – Step 1 - $56,862.00 ($29.16/hr.) minimum starting annual salary

Posting Date: May 18, 2023 Closing Date: June 1, 2023

Position Description

OVERALL OBJECTIVE OF JOB:Responsible for all aspects of Protective Services and Guardianship programs, including investigating and evaluating situations involving adult abuse, neglect, exploitation, or abandonment; instituting corrective action and arranging for services for clients.

ESSENTIAL FUNCTIONS OF JOB:

1. Protective Service Case Management

Receive referrals, evaluate information, and determine if level of risk is high enough to warrant protective case management. Gather demographic data, and other information about the alleged victim’s family, health care needs and environment. Do a preliminary assessment of the alleged victim’s safety, possible risks to the investigator or other factors; determine need for emergency intervention. Coordinate actions with law enforcement personnel, District Attorneys, or other community partners to arrange for victim’s safety and security. Give consultative or expert opinions to prosecutors and judges on adult abuse or neglect. Determine need for and obtain restraining orders to protect victims. Evaluate the victim’s support systems, capacity to remain safe or make their own decision, take care of their own needs, or ability to protect her or his own interests. Develop and manage case plans that arrange for needed services, alternative living arrangements such as assisted living facilities, or personal care. Monitor progress and well-being of people under case supervision; refer cases to other agency case managers or community partners for on-going support and supervision.

Visit people in their homes to monitor living conditions. Intervene in situations where adults are at high-risk of abuse or neglect within their living situations; develop a service care plan to address the individual’s needs; arrange for services to stabilize the individual’s situation; monitor case for a period and adjust service care plans; refer to community organizations for follow-up or other case managers for on-going case supervision. Input information into various databases and electronic systems and write reports.

2. Investigation

Investigate complaints of alleged abuse or neglect of older adults, independently living in the community or in care facilities. Plan the scope and direction of the investigation. Interview the alleged victims, alleged perpetrators and witnesses. Review documents and records such as medical or financial records of alleged victims. Construct and organize detailed financial transactions from disorganized or incomplete records. Collect and analyze physical and documentary evidence. Apply statutes and facility regulations to investigative situations and determine a finding. Evaluate evidence and address issues that arise during the investigation. Determine relevance, reliability, and credibility of gathered information and evidence.

Decide when appropriate to contact law enforcement personnel, and then coordinate investigations with them. Support criminal cases by providing investigative information. Write investigative reports that include summary of evidence and witness statements, conclusions, and recommended action. Testify in court, before grand juries, trials, and hearings. Give sworn depositions.

3. Community Education

Identify community awareness needs in the area of prevention, identification and reporting of suspected adult abuse or neglect. Prepare and deliver training or presentations on abuse prevention to financial institutions, and community, professional, regulatory, or law enforcement partners. Give information to the public and community organizations on issues of adult care, agency programs or available resources. Participate on local multi-disciplinary teams. Present information at health fairs and other educational forums.

OTHER DUTIES OF JOB:

• Complete all reports as required; participate in the 24-hour protective services on-call system duty assignments.
• Provide information, assistance, and referral services, including the completion of applications and forms.
• Interpret and/or explain agency programs, federal, state and county policies and procedures for individuals, groups, and agencies.
• Travel as necessary, including meeting with and assisting individuals in accessing needed supports and services.
• Prepare studies and reports as necessary.
• Attends meetings, training, and seminars as necessary.
• Performs other job-related duties as may be assigned.

QUALIFICATIONS:

Minimum Education, Experience and Training: One year as an Senior Human Services Case Manager; OR three years of experience in public or private social work, including one year of direct aging care management experience and a bachelor's degree which includes or is supplemented by 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences; OR two years of experience in public or private social work including one year of direct aging program experience and a bachelor's degree with a social welfare major; OR an equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.

Clarification of Requirements

You may substitute related education for the required experience or appropriate experience for the required education. Unrelated experience or education will not be accepted.

If you do not have a bachelor’s degree with a major in sociology, social welfare, psychology, gerontology, or other related social sciences, you must submit a list of completed courses in these areas or a college transcript. One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization; and such training as may have been gained through graduation from a four-year college or university; or any equivalent combination of experience and training.

How to Apply

Submit an electronic application online at www.ccpa.net by 4:30 pm, May 31, 2023, the closing date of this announcement. Applications received after the closing date will not be accepted. Additional information may be obtained by calling David Mohr at 717-240-6110.

Selection Criteria:

• Meet the minimum experience and training for the job
• Meritorious service: defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting

Current County Employees will follow the County Promotion/Demotion Policy.

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

CUMBERLAND COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.

Company Description

Mission Statement:The most livable community with the most efficient and effective public services in Pennsylvania.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!
Cumberland County Diversity, Equity, and Inclusion Statement

Cumberland County acknowledges and celebrates the unique characteristics of our residents, employees, and visitors. We identify diversity as a strength and consider it a growing, valuable asset of our community. We thoughtfully offer services and opportunities by understanding the different needs of our residents and actively engaging the underrepresented. Everyone who lives, works, and visits Cumberland County will benefit from our commitment to a welcoming environment.

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance (currently with options for no out of paycheck costs)
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance (currently with options for no out of paycheck costs)
• United Concordia Dental Insurance (currently with options for no out of paycheck costs)

Retirement Benefits:

• County Retirement Pension
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off:

• Vacation
  • 10 days per year, accrued per pay period (Non-Exempt)
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
  • 3 Personal days per year, pro-rated based on starting date
• Sick
  • 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
  • No waiting period to receive paid holidays

Additional Benefits:

• Tuition Reimbursement
  • 75% of tuition & book costs reimbursed up to $1,200 per semester for pre-approved courses earning a grade C or better (after 6 months of Full-Time Employment)
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance