The Performance Management Division’s purpose is to provide on-boarding, training, and coaching for social work employees in Adult and Children Services, to oversee and develop agency data collection, to coordinate county and state audits and case reviews, to assist agency and departmental leadership in strategizing and developing corrective action plans and standard operating procedures and to consult on agency special projects and initiatives. The primary clients served by the Performance Management Section are Adult and Children Services social work employees; however, consultation and coordination with Economic Services is also required. The Division consists of a Quality Assurance Team, Staff Development Team, and a Human Services Planner Evaluator Team. The responsibilities of the Quality Assurance Team include, but are not limited to, on-boarding of Adult and Children Services social work employees, coaching, developing, and providing training to social work employees and other agency employees, collecting, and evaluating program and agency data, conducting targeted case reviews, and conducting or supporting state and federally mandated case reviews. This position, under the supervision of the Performance Management Division Chief, is responsible for direct oversight, support, supervision, and structure of the Quality Assurance Team.

Knowledge of methods and principles of social work supervision and training. Considerable knowledge of social work principles, techniques and practices and their application to specific casework and community problems. Considerable knowledge of behavioral and socioeconomic problems and their treatment and governmental and private organizations and community resources. Considerable knowledge of the laws, regulations, and policies which govern social work programs. Ability to supervise, train, or orient lower-level social workers, students, interns, or other staff. Ability to express ideas clearly and concisely and to plan and execute work effectively.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License.
Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Duties of this position require the use of the employees personal vehicle.
This position will require assisting in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click “Application Status.”
If there are specific questions regarding this posting, you may contact Human Resources at (910) 677-2604..
MISSION
The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.
VISION
We envision our Department… as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers…as partners, motivated and empowered to improve their quality of life.
Our Core Standards & Values
A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.