Position Overview

Examples of Duties

• Staffs a public service point and provides immediate customer assistance
• Performs proactive reference, answers complex customer questions about information and technology resources
• Performs intermediate troubleshooting of library equipment
• Trains the public in the use of library resources and equipment, including online catalog and databases
• Resolves intermediate customer complaints; refers more complex issues to branch manager or Adult Services Manager
• Knows, enforces, and interprets rules governing the use of the library
• Provides in-depth readers’ advisory services
• Staffs the online chat reference as assigned
• Prepares, markets, presents, and evaluates programming for adult and all-ages audiences, including book clubs and classes on computer skills for the public
• Provides one-on-one instruction/training for customers on an as needed basis
• Participates in publicity and marketing of library resources and events, including writing library related columns in local publications

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of library procedures, collection management, library system and services
• Knowledge of readers’ advisory methods and sources
• Ability to communicate orally and in writing effectively with co-workers and general public
• Ability and knowledge to provide basic library reference services and other customer assistance
• Ability to instruct others on the library’s electronic resources and content. Knows library card registration requirements
• Ability to instruct customers on use of equipment to include photocopiers, fax, Venda card dispenser, public computer reservation software, and self-checkout as needed and where applicable
• Ability to proficiently search the online public catalog
• Ability to use computers, competently manipulate keyboard and spell accurately
• Ability to operate audiovisual equipment, online public computer catalogs (OPACs), and navigate the Internet and specialized library databases to find information
• Ability to initiate basic troubleshooting procedures on a variety of computers, printers, copiers, and fax machines
• Ability to organize work and coordinate activities
• Ability to deal tactfully and courteously with the public
• Ability to develop and present programs for specific age groups as assigned and present information to management and community groups
• Ability to use good judgment in the daily delivery of services
• Ability to effectively communicate orally and in writing
• Ability to address criticism or questions with tact and diplomacy
• Ability to define problems, collect data, and establish facts
• Ability to train the work of others